Customer Experience Manager

Role overview

We are seeking a customer-focused and strategically minded Customer Experience Manager in Australia to help shape outstanding interactions across the full customer journey. The role is centered on understanding customer needs, improving engagement, and fostering durable relationships that support long-term success.

Key responsibilities

• Build, roll out, and refine customer experience plans that lift satisfaction and loyalty.
• Track customer feedback, journey metrics, and performance data to spot areas that need improvement.
• Work closely with teams across the business to ensure customers receive smooth, consistent experiences at every touchpoint.
• Collect and interpret customer insights to better understand behavior, expectations, and recurring pain points.
• Create initiatives that strengthen customer engagement, retention, and advocacy.
• Define customer experience standards, operating processes, and best-practice guidelines.
• Handle escalated customer issues and use feedback to drive ongoing improvements.
• Prepare reports and share clear recommendations that support growth and customer success.

What the employer is looking for

• Excellent communication, relationship-building, and stakeholder management abilities.
• A customer-first approach with genuine commitment to delivering strong experiences.
• Solid analytical and problem-solving skills.
• Comfort with interpreting customer data and turning insights into practical action.
• Strong planning, coordination, and organizational capabilities.
• Ability to collaborate effectively with varied teams and functions.
• An innovative, proactive, and outcome-driven mindset.

What’s offered

• The chance to influence and improve the customer journey at a meaningful level.
• A collaborative environment that prioritizes customers.
• Opportunities for professional growth and ongoing learning.
• Exposure to modern customer engagement approaches and technologies.
• Competitive compensation and a comprehensive benefits package.

Additional information

This opportunity is based in Australia and is available as a part-time, onsite position. The role is aimed at building memorable customer experiences that strengthen trust, loyalty, and long-term business value.