Customer Service Representative

Role overview

Culligan Home Ireland is looking for a dependable, customer-oriented Customer Service Representative to join its growing team in Claregalway, County Galway. This full-time permanent position is offered with a 6-month probation period. The role is central to the business, acting as the main contact for customers and delivering responsive support across water treatment services and solutions.

In this fast-moving role, you will handle service requests, book appointments, manage product orders, and help resolve customer queries so that customers receive a smooth and positive experience.

The position is based in Claregalway, Co. Galway, and carries a salary of €30,000 per year, paid monthly.

Key responsibilities

• Answer customer questions quickly and professionally through phone, email, and CRM tools, while showing empathy and care.
• Coordinate service bookings and product orders, including organising van routes and working with field technicians.
• Handle customer account updates, maintain accurate records, and complete data entry with precision.
• Investigate customer problems or complaints and work toward a suitable resolution.
• Identify suitable opportunities to recommend or upsell relevant services and products.
• Work closely with Service, Sales, and Finance teams to support efficient delivery.
• Keep documentation thorough and ensure the CRM system is used correctly and consistently.
• Contribute practical ideas that help improve processes and customer satisfaction.
• Work toward individual and team performance targets linked to response times, resolution quality, and service accuracy.

Requirements

• Strong verbal and written communication skills.
• Comfort using CRM systems and/or Microsoft Office applications.
• Previous experience in customer service or a similar role.
• Ability to stay effective in a busy, fast-paced setting.
• A positive mindset and genuine interest in helping others.
• Experience in the water or wider service industry is an advantage.

Benefits

• Monday to Friday schedule.
• Hybrid working model.
• 23 days of annual leave.
• Company pension plan.
• Shopping discounts through Perks at Work.
• 24-hour access to employee assistance support.
• Volunteering day.
• Employee support network and mental health assistance.
• Opportunities for career growth and progression.

Additional information

This role is subject to a 6-month probation period. It is a full-time permanent position with monthly pay. The business operates in the water treatment sector and is seeking someone who can represent the company professionally while supporting customers across day-to-day service needs.