Customer Success Coordinator

About InAir

InAir is a remote-first consulting company headquartered in Texas, with deep expertise in Airtable consulting. The firm works with mid-sized and larger enterprises to help them streamline operations, improve collaboration, and achieve better business results using low-code tools.

The organization emphasizes honesty, accountability, responsibility, and transparent communication. Its distributed setup is designed around trust and respect, giving people the space to contribute independently and grow.

Role Overview

InAir is hiring a part-time Customer Success Coordinator for 30 hours per week. The position focuses on protecting and growing client value, supporting retention, and keeping account relationships healthy through proactive engagement. A major part of the role also involves partnership coordination, especially in building and maintaining strong ties with Airtable.

The right person will be organized, empathetic, and comfortable working in a modern, technology-driven environment while supporting both client success and partner communications.

Key Responsibilities

• Keep the Airtable Partner Portal updated while coordinating with project managers.
• Assist with onboarding activities and administrative work linked to sales operations.
• Ensure client reports, proposals, and partner-facing deliverables remain accurate and up to date.
• Maintain regular contact with clients through follow-ups, sentiment checks, and planned review conversations to support satisfaction and retention.
• Prepare account summaries for quarterly business reviews, collect feedback, and document follow-up actions and next steps.
• Track account health and customer sentiment, spot risks and opportunities early, gather feedback that can be acted on, and share important findings with internal teams.
• Create, send, and review CSAT surveys to help improve the client experience over time.
• Build and sustain relationships with Airtable account managers and sales contacts through planned outreach in coordination with Marketing.
• Support ongoing partner communication to keep goals aligned and strengthen collaboration.
• Record client interactions, account health details, and partnership outreach accurately in internal systems.
• Work closely with Delivery, Product, Operations, and Marketing teams to represent client needs and support partnership initiatives.
• Join team syncs to share updates on client sentiment, account status, and partner engagement.
• Update account health scores, stakeholder maps, communication logs, and account records each month to support visibility, renewal preparation, and proactive account management.

Qualifications

• 1 to 2 years of experience in customer success, account management, client services, or partner relations, preferably in a technology or SaaS setting.
• Demonstrated ability to build, maintain, and expand relationships with external clients and stakeholders.
• Comfort using CRM and collaboration platforms such as HubSpot, Slack, and ClickUp.
• Exposure to data management tools like Airtable will be considered an advantage.
• Strong command of written and spoken English at C1 to C2 level.
• Excellent communication skills with confidence in leading client check-ins and carrying out partner outreach.
• Strong organizational ability and a proactive approach to managing several accounts and partnership efforts at once.
• Collaborative mindset, future-focused thinking, and genuine interest in client success and business growth.

Additional Information

This is a part-time remote contract role based in Northern Ireland, United Kingdom. The schedule is 30 hours per week. The role is suited to someone who enjoys relationship-building, account coordination, and working across internal teams and external partners in a fast-moving, remote environment.

Applicants should be comfortable contributing to both customer success and partnership management activities, with an emphasis on clear communication, careful record-keeping, and ongoing client care.