Customer Success & Implementation Associate

About Pivotly

Pivotly creates AI-driven software that removes repetitive document and data handling from the day-to-day work of real businesses. As a young, fast-scaling company, the team values people who can make a big difference from day one, combining automation where it fits and human support where it matters most.

About the role

This is a hands-on early-career opportunity with meaningful ownership and fully remote flexibility. You will help new customers get started smoothly, stay supported, and reach successful outcomes. In this role, you act as the link between customers, engineering, and sales while guiding implementation projects from kickoff through launch.

The position blends project coordination, customer success, and practical execution. It is best suited for someone who enjoys staying organized, following through reliably, and helping people get results.

What you will do

• Manage the full customer onboarding journey, keeping each step coordinated and moving forward.
• Act as the main contact for assigned customers by responding to questions, resolving issues, and keeping them updated.
• Maintain structure across implementation work by tracking timelines, checklists, and progress updates.
• Work closely with the engineering team to ensure customer deployments are configured and delivered successfully.
• Identify signs that a customer is blocked or dissatisfied and intervene early.
• Contribute to the development of onboarding and support processes as the company grows.

What we are looking for

• A sharp, curious learner who can quickly absorb software and technical concepts.
• Strong organizational habits with consistent follow-through on details and deadlines.
• Clear and friendly communication skills, both in writing and on calls.
• Comfort operating in a startup setting with changing priorities and incomplete structure.
• Genuine motivation to help customers succeed.
• A recent graduate or early-career candidate; the focus is on mindset and execution rather than years of experience.

Nice to have

• Exposure to startups, SaaS, construction, or operations.
• Experience coordinating projects, events, or group work through jobs, clubs, or campus activities.
• Comfort using spreadsheets, project trackers, or CRM tools.