Damage Appraiser

Role overview

Hertz is looking for a Damage Appraiser to inspect vehicle damage with precision, document findings in detail, and use VALE national certification or comparable industry experience to support accurate repair decisions. This role calls for deep hands-on knowledge of vehicles, a sharp eye for detail, and the ability to recognize a wide range of damage types across the Hertz fleet. Strong communication, planning, and independent working skills are important for success.

What the role involves

In this position, you will assess body damage and recommend repair actions in line with company standards and policies. You will coordinate with the vendor repair network to help ensure repairs are completed quickly and to a high standard. You will also partner with field teams to process and relocate vehicles, and you will handle vendor payments along with timely review and processing of repair invoices.

Key duties

• Examine vehicle damage estimates, review them carefully, and approve them when appropriate.
• Communicate with vendors regarding repair estimates and evaluate all incoming damaged vehicles.
• Use Hertz tools and damage-estimating software to assess vehicle condition and repair needs.
• Work with internal teams such as field operations, finance, and maintenance, as well as outside partners and body shops.
• Oversee body damage repair shops each day, track active repairs, and resolve delays.
• Support savings initiatives by reviewing estimates accurately and working closely with the repair network.

What you should bring

The ideal candidate has VALE National certification or equivalent experience in body damage evaluation, gained from either the insurance or repair side. You should be comfortable using computers and common business tools, including Excel, PowerPoint, Microsoft applications, and Oracle-based products. You’ll need the ability to learn multiple internal systems, solve problems across different tools, and work effectively with teams across functions and locations.

Required strengths

• Certified through VALE National or experienced in body damage appraisal through equivalent work background.
• Comfortable using computer systems, including Excel, PowerPoint, Microsoft Office, and Oracle products.
• Willing to learn internal platforms and use several systems at the same time to resolve issues.
• Capable of working with internal and external stakeholders across multiple functions and locations.
• Adaptable in uncertain or changing situations.
• Strong verbal and written communication skills.
• Action-oriented, decision-ready, and able to help solve problems.
• Able to contribute to operational and process improvements.
• Maintains a positive approach in a fast-moving environment.
• Comfortable working with little supervision and staying focused on goals.
• Uses critical thinking to see the broader business impact.
• Well organized, able to manage time well, delegate when needed, and prioritize effectively.

Compensation and benefits

This role pays $24 per hour.

• Up to 40% off standard Hertz rentals
• Paid time off
• Medical, dental, and vision coverage options
• Retirement plans, including 401(k) matching from the employer
• Paid parental leave and adoption support
• Employee assistance program for employees and family members
• Educational reimbursement and discounts
• Optional insurance programs such as pet, legal/identity theft, and critical illness coverage
• Additional discounts and perks, including theme park tickets and gym discounts

About Hertz

The Hertz Corporation operates the Hertz, Dollar Car Rental, and Thrifty Car Rental brands across roughly 9,700 corporate and franchise locations in North America, Europe, the Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand. It is among the world’s largest airport general-use vehicle rental companies, and the Hertz brand is widely recognized globally.

Equal opportunity statement

Hertz supports a diverse and inclusive workplace and takes steps to promote employment and advancement opportunities for all. The company encourages applicants whose unique backgrounds, experiences, skills, and perspectives strengthen the organization. Equal opportunity applies, including disability and veteran status.