Delivery Manager

Overview

peopleworth is part of an employer group that partners with a range of innovative organisations. This opening sits within that expanding group and focuses on leading the smooth delivery of education and learning programmes.

The Delivery Manager will oversee operational execution, guide cross-functional delivery teams, strengthen relationships with stakeholders, and help ensure learners have a strong overall experience. The role also plays an important part in improving processes, supporting efficient programme operations, and contributing to positive learner outcomes.

What you will do

• Design and roll out practical processes that support consistent, high-quality programme delivery.
• Lead programme coordinators, facilitators, mentors, and other members of the delivery function.
• Serve as the main escalation contact for complex issues involving programmes or learners.
• Partner with learner support teams to improve participant outcomes.
• Coordinate facilitators and mentors so programmes run successfully.
• Assist with hiring, onboarding, engagement, and retention of facilitators.
• Track programme performance and review operational data to find opportunities for improvement.
• Develop and maintain productive relationships with key stakeholders and programme partners.
• Work across teams to meet delivery goals and shared objectives.
• Spot, prioritise, and manage operational risks during programme delivery.
• Help build scalable systems, processes, and operational tools.
• Bring programme needs and stakeholder feedback into planning and operational conversations.

What we are looking for

• Proven background in managing programme delivery in higher education, professional learning, training, or a similar setting.
• Experience leading and supporting multidisciplinary teams.
• Strong capability in operations management and process improvement.
• Ability to handle complex problems and manage escalations effectively.
• Experience working with mentors, facilitators, coaches, or learner support professionals.
• Well-developed stakeholder management and relationship-building skills.
• Strong analytical thinking, reporting, and decision-making ability.
• Capability to identify and address operational risks proactively.
• Clear communication and collaboration skills across different stakeholder groups.
• Genuine commitment to delivering excellent learner, customer, or participant experiences.
• Comfort working in fast-moving and changing environments.
• Ability to balance quality outcomes with commercial and operational priorities.

Benefits

• A collaborative, people-focused culture that values performance.
• Opportunities to develop and grow in a fast-paced environment.
• Exposure to innovative learning and development programmes.
• The chance to contribute to meaningful learning and career outcomes.

Recruitment process

The employer group uses a structured, multi-stage hiring process designed to ensure a strong mutual fit.

• Submit your application through the online form and respond to a few short questions.
• Your application will be reviewed for suitability, and selected candidates will progress to the longlist.
• You may be asked to complete a video interview with short responses to 3 to 4 role-specific questions.
• Shortlisted candidates will attend first-round interviews, with additional rounds if required for the role.
• Final candidates will go through reference and background verification.
• Successful applicants will receive a formal offer and contract paperwork.
• After acceptance, you will complete pre-boarding before officially starting with the employing organisation within the employer group.

At every stage, the team values open communication, respectful interaction, and timely feedback.