Groups Coordinator (m/w/d)

Overview

Grand Hyatt Berlin is looking for a Groups Coordinator (m/w/d) to join its team. The role focuses on supporting guests and colleagues through smooth coordination of group and event-related processes. Hyatt hotels in Germany have repeatedly been recognized by the Great Place to Work Institute as one of the best employers, and the workplace is designed around team spirit, personal needs, and a supportive environment.

Benefits

The position comes with a wide range of employee benefits, including long-term employment security, development opportunities, time off advantages, workplace comforts, discounts, and social engagement options.

• Permanent employment contract
• Regular performance and development discussions, training, further education, and exchange opportunities
• Company pension scheme through HOGAplus Rente
• Contribution toward capital-forming benefits
• Free stays at Hyatt hotels worldwide for 12 nights per year; only taxes apply
• 30 days of annual leave plus EUR 15 vacation allowance per day
• Option to take a sabbatical break
• Opportunity to earn additional vacation days through the internal recognition program
• Working hours recorded through a fair time-tracking system so overtime is not lost
• Complimentary fresh staff meals and unlimited soft drinks, coffee, tea, cocoa, and similar beverages in the staff restaurant
• Free uniform and laundry service
• Team and employee events
• Discounts in hotel restaurants and bars
• Referral bonuses for bringing in new employees through the Hy-Recruiter program
• Wellhub membership with access to more than 2,000 fitness options
• Extra payouts for upsells you generate
• Points for every guest registration for World of Hyatt, redeemable for merchandise
• Paid participation in Social Days once per year after one year of service

Responsibilities

You will manage coordination tasks related to groups and events, prepare offers and contract documents in both German and English, and ensure accurate handling of booking and deposit processes. You will also keep close communication with customers and internal teams to make sure room and event reservations run smoothly.

• Create offers and contract documents in German and English
• Enter and process events in the system
• Review deposit guidelines for event and group room bookings
• Conduct event-related coordination discussions with customers
• Coordinate room and event bookings through communication with Front Office and Event Service teams

Requirements

The role suits someone with either completed hospitality training or solid experience in guest reception, front office, or a similar environment. A warm, genuine manner, strong service mindset, technical confidence, and the ability to work independently are important. Excellent German and English skills are required.

• Completed training in hospitality or substantial experience in guest service, reception, or a comparable area such as Front Office Agent or receptionist
• Friendly, authentic personality that creates a positive impression with both guests and colleagues
• Strong passion for hospitality and a host-oriented mindset
• Service-oriented attitude with a constant focus on guest needs
• Enjoyment of working independently
• Comfort with technology and quick understanding of new tasks
• Very good German and English language skills
• Motivated applicants are encouraged to apply even if they do not meet every requirement

Additional Information

Applicants from diverse backgrounds are welcome, especially those who contribute to the company’s values of diversity. The employer emphasizes that even if not every requirement is met, motivated candidates who see themselves in the role should still apply.