Guest Relations Agent

About the Role

Mandarin Oriental, Doha is hiring a Guest Relations Agent for its Front Office team. This position is based in a luxury urban retreat in Doha that combines Qatari-inspired heritage with contemporary design. The property sits in Msheireb Downtown Doha, within walking distance of Souq Waqif and the Museum of Islamic Art, and a short distance from the West Bay business district.

The Guest Relations Agent is expected to deliver polished, efficient, and courteous service that consistently meets premium service standards. The role focuses on creating smooth arrivals, warm welcomes, and thoughtful farewells for guests, especially VIPs, while keeping the guest experience at the centre of every action. The role reports to the Concierge and Guest Relations Manager.

Key Duties

• Support the Guest Relations Supervisor by checking VIP rooms before arrival and confirming that all requested arrangements are in place.
• Assist the Guest Relations management team with welcoming and greeting guests.
• Prepare the daily communication form.
• Manage amenity requests and other guest relations programmes.
• Participate in and run VIP meetings.
• Provide support to the Front Office during busy or understaffed periods.
• Respond to and resolve guest complaints.
• Coordinate closely with Front Office, Housekeeping, Room Service, Concierge, and all Food & Beverage departments.

Candidate Profile

• At least 2 years of experience in a 5-star hotel environment.
• At least 1 year of Front Office experience.
• Experience in the Middle East is considered an advantage.
• Good working knowledge of Microsoft Office applications.
• Strong spoken and written English communication skills; Arabic is an added advantage.

Benefits and Employee Support

• Access to learning and development programmes tailored to different career stages.
• Complimentary hotel stays and preferred room rates for colleagues and their loved ones through the MOstay programme.
• Health benefits and wellness initiatives to support work-life balance.
• Retirement plans based on length of service and role.
• Competitive compensation and benefits package.
• Transportation and housing are provided.
• Relocation support and vacation tickets are included.

Additional Information

The employer describes itself as a luxury hospitality group known for exceptional service, a strong development pipeline, and properties in prime global destinations. The company states that it values craftsmanship, teamwork, integrity, respect, responsibility, and a growth mindset.