Housekeeping Manager:in

About the Hotel

This role sits within a newly launched boutique design hotel in Berlin that opened in 2025. The property offers 99 rooms and is located in the center of Neukölln, one of the city’s most dynamic and diverse neighborhoods. The hotel follows a modern hospitality approach with a strong personal touch, short decision-making routes, and a team culture where people actively help shape how the hotel grows. This is a place to contribute from the beginning rather than simply follow established routines.

Key Responsibilities

You will oversee the housekeeping department and ensure smooth daily operations across guest rooms and public areas. The position combines team leadership, quality control, coordination, administration, and guest service.

• Lead the housekeeping team professionally and disciplinarily, including room attendants and public area staff.
• Plan and coordinate duty rosters while taking occupancy levels and minimum wage rules into account.
• Onboard, train, and support the ongoing development of team members.
• Keep the team motivated and maintain operational quality throughout the day.
• Ensure consistent cleaning and service standards in all rooms and shared areas.
• Carry out regular room and area inspections after cleaning.
• Develop, maintain, and improve housekeeping SOPs and checklists.
• Make sure hygiene and occupational safety requirements are followed.
• Coordinate closely with Front Office regarding room status, early arrivals, and late departures.
• Liaise with technical staff on defects and maintenance needs.
• Manage and monitor linen, amenities, and cleaning supplies, including stock control.
• Work with the external laundry provider, WäscheServiceBerlin.
• Handle guest complaints and special requests related to housekeeping.
• Prepare reports and analyses for management.
• Share responsibility for budgeting and cost control within housekeeping.
• Document damages, lost property, and any special incidents.

Requirements

The ideal candidate combines operational experience with leadership ability, strong standards, and a hands-on approach.

• Completed training in hospitality or a related housekeeping/domestic management field.
• Additional training as a housekeeper/housekeeper manager or a comparable qualification is an advantage.
• Several years of housekeeping experience, preferably with initial leadership responsibility.
• Strong knowledge of cleaning standards, hygiene rules, and workplace safety.
• Experience with scheduling and awareness of minimum wage and collective agreement requirements.
• Confident use of administrative tools, PMS interfaces, and MS Office.
• Knowledge of laundry coordination and inventory management for operating supplies.
• Clear leadership presence and the ability to set an example in daily operations.
• Strong attention to quality and detail.
• Organized, independent work style, including under time pressure.
• Good communication skills and the ability to assert priorities when needed.
• Empathetic approach to working in a diverse team.
• German spoken and written to a secure level.
• English for guest communication; additional languages are welcome.

Benefits

• A key role in a modern boutique hotel with genuine room to influence how things are built.
• Flat hierarchies and direct interaction with senior management.
• Fair pay in line with the DEHOGA Berlin tariff.
• Structured onboarding and clearly defined processes.
• Central location in Berlin-Neukölln with excellent public transport access.
• A collaborative, international team environment.

Additional Information

Full-time, on-site role in Berlin, Germany. The hotel has 99 rooms. Compensation is stated as fair pay according to the DEHOGA Berlin tariff. The role offers significant scope to shape the housekeeping function in a newly opened property.