Housekeeping Supervisor

Position Overview

Cabot Cape Breton is hiring a Housekeeping Supervisor for its property in Inverness, Nova Scotia. This is a full-time, non-seasonal role based at 18 Cabot Lane, Inverness, NS B0E 1N0, Canada. The position follows an English-language workplace and is identified under NOC 62024.

Work Details

The role offers a wage of C$21.50 per hour and requires at least 30 hours of work per week. There are 2 vacancies available.

Key Duties

• Lead the day-to-day housekeeping schedule for guest rooms, lodges, villas, and shared spaces so cleaning work is completed on time.
• Carry out regular inspections and quality reviews to make sure rooms and facilities meet company standards before guest arrival.
• Assist with cleaning duties whenever operational needs call for extra hands.
• Supervise housekeeping attendants and cleaning staff, making sure instructions are clear and work is completed properly.
• Assign daily tasks and rework schedules based on occupancy, guest check-ins and check-outs, and available staff.
• Track attendance, productivity, and staff performance.
• Train new and existing team members on correct cleaning methods, equipment use, and safe handling of cleaning chemicals.
• Ensure team members follow health and safety procedures, including the proper use of protective gear.
• Help maintain a respectful and safe workplace and escalate employee concerns when needed.
• Coordinate with Front Desk, Maintenance, and Management so rooms are ready on time and operational issues are shared quickly.
• Report damaged furniture, maintenance issues, and safety concerns that need repair or replacement.
• Support management in improving housekeeping processes and service standards.
• Keep an eye on linens, supplies, and equipment so daily operations are properly stocked.
• Ask for replenishment and report shortages or equipment problems promptly.
• Respond courteously to guest questions, requests, and feedback related to housekeeping.
• Make sure service issues are resolved quickly to protect guest satisfaction.
• Maintain basic records such as room inspection notes, staff schedules, and supply usage as requested by management.

Requirements

• Completion of at least high school education.
• A minimum of one year of supervisory experience in housekeeping, cleaning services, or a similar operational setting.
• Willingness to complete a criminal background check as a hiring requirement.
• Physical ability to handle demanding work, including standing, walking, bending, lifting, and carrying items up to 50 pounds.
• Availability to work flexible shifts, including evenings, weekends, and holidays.

Benefits

• Paid annual vacation of 10 calendar days, or 4% of salary.
• Learning and training opportunities to support career growth.
• $10 green fees.
• Complimentary family golf round.
• Friends and family rates for golf and lodging.
• Discounts at retail shops and restaurants.
• Access to an employee assistance program.
• Subsidized team housing, subject to availability.
• Healthcare coverage for permanent employees and returning seasonal team members.

Additional Information

Expected working time is a minimum of 30 hours each week. The workplace language is English. Job reference ID: Cabot-HS-56.