HR Manager

Role Overview

This position is for an HR Manager based in Montego Bay, Jamaica. The role reports to the Director of People Operations for Rest of World and is responsible for leading strategic people initiatives in a busy contact centre and business operations setting. The successful candidate will partner closely with local leadership to keep HR practices compliant with Jamaican employment law, strengthen employee engagement, and support a culture of high performance.

The role is dedicated to Jamaica operations and carries responsibility for the performance development programme, weekly and monthly payroll coordination, and ongoing refinement of HR processes to improve consistency, compliance, and the employee experience at the Montego Bay site.

Strategic HR Leadership and Business Partnership

Balance operational HR delivery with longer-term workforce planning and site strategy so that people practices stay aligned with business goals and changing team needs. Take the lead on HR initiatives that improve engagement, retention, and overall employee performance on site.

Performance Development Programme

Own and administer the existing performance development framework across the site, ensuring it is applied consistently across teams and aligned with organisational objectives. Coach managers on performance conversations, supply the tools and training they need, and track the effectiveness of the programme while encouraging continuous growth.

Payroll Management

Oversee accurate and timely weekly and monthly payroll processing in line with Jamaican requirements. Work with Finance and external payroll partners to maintain accuracy, support reporting, and stay audit-ready. Handle payroll questions from employees and help ensure a smooth experience.

HR Process and System Improvement

Review HR workflows, policies, and systems on an ongoing basis and put forward practical changes that improve efficiency, compliance, and the employee journey. Use HR tools and data insights to support decisions and measure the impact of HR activities.

Employee Relations, Compliance and Policy Development

Ensure policies are aligned with Jamaican labour law and company standards. Provide guidance on performance management, employee relations, conflict handling, and disciplinary matters. Maintain strong documentation practices and careful case management to support compliance.

Stakeholder Management and Communication

Develop strong working relationships with leadership, managers, and employees. Serve as a trusted advisor who can influence workforce-related decisions and help keep communication clear and effective across the Montego Bay site.

Culture, Engagement and Internal Communication

Support initiatives that reinforce company values and build a positive workplace culture. Lead internal communication efforts that keep employees informed, connected, and engaged.

Budget, Collaboration and Additional Support

Manage the local HR budget and use resources wisely. Represent HR in cross-functional work and contribute to broader company projects that affect employee experience and operational outcomes. Take on other HR or business-related tasks as needed to help the organisation succeed.

About Pens.com

Pens.com creates personalised promotional products for small businesses. With 56 years of experience and customers in 22 countries, the company provides value, savings, and efficiency through a wide product range that includes writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. It operates through more than 10 facilities across North America, Europe, Africa, and Asia and is part of the National Pen and Cimpress brand family.

Values and Culture

The company’s hiring approach is shaped by the following values: customer-first service, continuous improvement, goal-oriented execution, integrity, and a people-centred mindset.

Equal Opportunity Statement

This employer is committed to equal opportunity and values diversity in the workplace. Hiring decisions are made without discrimination based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Reasonable accommodation will be provided to candidates or employees with disabilities for the application process, interviews, essential job duties, and employment benefits and privileges.

Compensation

Pay will be aligned with the candidate’s experience.

Additional Information

This position is focused exclusively on Jamaica-based operations and is intended for onsite work in Montego Bay.