Junior Personal Shopper

About Browns

Browns is a London-born luxury fashion house and retailer that has helped shape modern retail since 1970. Known for bringing together established names and emerging talent, the brand is recognised worldwide for its style authority, creative point of view, and elevated shopping experience. Backed by Farfetch, it continues to push luxury retail forward with a focus on originality and a global customer experience.

The business places people at the centre of everything it does, with a culture built around inclusion, individuality, kindness, and respect for different backgrounds and perspectives.

Role Overview

Based in the Browns Mayfair boutique, this client-facing position is suited to someone who is excited by luxury fashion, enjoys building rapport, and feels confident working in an in-person retail setting. You will often be one of the first people a client meets, so the role is important in creating a strong first impression, introducing customers to the Browns experience, and delivering a highly personalised service that encourages both immediate purchases and long-term loyalty.

In addition to in-boutique service, the role supports the brand’s omnichannel approach by connecting with clients through tailored digital communication. Working with the Personal Shopping team, you will help maintain relationships with both new and returning clients by sharing styling suggestions, new product updates, and exclusive releases. Over time, this also offers the chance to develop your own luxury client base.

Key Responsibilities

• Act as a warm and welcoming presence on the shop floor, ensuring each client receives a polished luxury greeting and a tailored experience from the moment they enter.
• Confidently assist walk-in customers, identify their needs, offer styling advice, and deliver service that supports both sales and relationship building.
• Partner with the Personal Shopping team to support appointments, product selection and preparation, order fulfilment, and client aftercare.
• Begin developing a personal client book through considered follow-ups, curated recommendations, and ongoing communication.
• Use digital tools to send clients updates on new arrivals, exclusive launches, and product edits.
• Create personalised selections and lookbooks aligned to each client’s taste and shopping history.
• Support boutique operations such as opening and closing routines, keeping the shop floor immaculate, replenishing displays, and maintaining the luxury presentation of the store.
• Maintain accurate client and sales information in CRM and retail systems, including D365, Shopify, and Canva, to ensure a smooth customer journey.
• Work closely with the Client Development Manager, Personal Shoppers, and boutique colleagues to support events, activations, and wider commercial goals.
• Assist with client events, designer trunk shows, and in-store activations by helping with hosting, appointment coordination, and event set-up.
• Take on additional duties as needed to support the changing needs of the Personal Shopping team and boutique.

Candidate Profile

The ideal person brings experience in luxury retail and a genuine enthusiasm for fashion, designers, accessories, and fine jewellery. You should enjoy meeting people, building trust, and creating memorable interactions that keep clients coming back.

You will be commercially minded, comfortable with selling, and motivated by performance. Strong organisation, attention to detail, and the ability to balance several priorities at once are important. Confidence with CRM systems, retail technology, and digital communication tools is also required. Because this is a fast-moving luxury environment, flexibility is essential, including availability for weekends and peak trading periods.

Requirements

• Background in luxury retail, with a real interest in high-end fashion and accessories.
• Strong client-hosting and interpersonal skills.
• A service-led approach with an understanding of relationship-driven selling.
• Commercial awareness and enthusiasm for achieving sales results.
• Ability to work well with colleagues as part of a wider team.
• Highly organised with careful attention to detail.
• Comfort using CRM platforms, retail systems, and digital tools.
• Willingness to work flexibly, including weekends and busy seasonal periods.

Additional Information

Browns and Farfetch are committed to equal opportunity in hiring. Applications are assessed fairly and without discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other protected characteristic under applicable law.

There is also a fraud warning: any message or approach from individuals or organisations claiming to represent Farfetch outside the official careers website should be treated as suspicious. The company does not recruit through messaging apps or unofficial channels and will never request payment at any stage of recruitment.

The hiring process may involve artificial intelligence tools to help screen applications, review resumes, assess responses, and identify possible inconsistencies or verification indicators. These tools support the recruitment team but do not replace human decision-making. Final hiring decisions are always made by people. Applicants may contact the company for more information about how data is processed.