Key Account Manager

About ZAGG

ZAGG is a worldwide accessories and technology company focused on enabling mobile-first lifestyles. Its portfolio includes screen protection, mobile keyboards, power solutions, and social tech products sold through the ZAGG and mophie brands. The company manages its international operations from Shannon, Ireland, with additional offices in the United States and China. Its products are distributed globally through major retail partners.

Role Overview

ZAGG International is hiring a customer-focused and driven Key Account Manager to support reseller and distributor relationships across international markets. The role centers on handling sales-related queries, keeping operations running smoothly, supporting service-level commitments, sharing timely information with customers, and helping maintain and grow existing accounts while contributing to new account and service rollouts.

The position suits someone who can work well in a collaborative team while also operating independently when needed. ZAGG is an equal opportunities employer.

Key Responsibilities

• Provide support to regional field sales teams and partners across all pre-sales and post-sales matters, including order entry, backorder handling, invoicing, delivery concerns, sample requests, complaints, and returns.
• Develop and maintain strong working relationships with field sales teams, partners, resellers, distributors, and other customer contacts.
• Take ownership of weekly customer reporting, including backorders, shipments, and open orders.
• Stay fully informed about product updates so that customers and internal teams always receive accurate, current information.
• Assist with sample requests and other internal coordination tasks that support the sales process.
• Keep distributors and resellers updated on new launches, business opportunities, and upsell or cross-sell options that can improve revenue and growth.
• Promote products and campaigns effectively within the reseller channel.
• Use internal systems accurately, follow all procedures from an audit standpoint, and help ensure that field sales and partners comply with required processes.
• Handle ad hoc duties as required, including covering colleagues during leave, supporting induction training for new hires, and carrying out general administrative tasks requested by management.
• Take initiative to identify opportunities for process improvements.
• Carry out any other duties assigned from time to time.

Requirements

• At least 3 years of experience in a similar position.
• Background in a technology-based sales order management environment.
• Strong track record in customer order management.
• High attention to detail and a strong focus on accuracy.
• Ability to solve problems proactively and independently.
• Comfortable working both on your own and as part of a team.
• Excellent written and verbal communication skills.
• Ability to work collaboratively and adapt to changing business needs.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Experience with CRM systems, GP, and Dynamics.
• Fluency in English; knowledge of a second language is an advantage.

Additional Information

This is a permanent position based in Shannon, County Clare, Ireland. The job is intended for a full-time onsite arrangement.

The company also expects the successful candidate to be flexible, cooperative, and willing to support wider team operations when needed.