Manager, Strategy & Operations

About the role

GoFundMe is seeking a Manager for its Strategy & Operations organization. The company powers a global community built around helping people and nonprofits raise support safely and effectively, and the S&O function is central to bringing clarity, alignment, and operational discipline to that mission. This position is a leadership role for someone who enjoys turning complex, high-stakes challenges into scalable programs and strong team execution.

What you will do

• Manage, coach, and grow a team of Program Managers while building a culture focused on ownership, improvement, and high standards.
• Set clear goals and performance measures, give regular feedback, and hold development conversations that support retention and growth.
• Partner with S&O and business leaders to convert strategic priorities into measurable programs with accountable owners, timelines, and milestones.
• Oversee Trust & Safety program delivery, including policy creation, enforcement workflows, launches, and ongoing iteration to protect users and platform integrity.
• Run programs tied to risk management and regulatory compliance so work stays on schedule and meets both internal expectations and outside requirements.
• Coordinate closely with Legal, Policy, Engineering, Product, and Finance to operationalize safety and compliance initiatives.
• Support programs that connect Product and Trust & Safety, including launch readiness, go-to-market coordination, and smooth operational handoffs.
• Create and maintain playbooks, escalation processes, and performance metrics to assess program effectiveness across the team’s focus areas.
• Spot process gaps, inefficiencies, and emerging risks, then design scalable solutions that produce measurable improvements.
• Own quarterly and annual planning, including OKRs, staffing/resource allocation, and roadmap building.
• Prepare executive-level updates, performance stories, and recommendations that drive leadership alignment and decision-making.
• Lead change management for new programs, policy updates, tooling rollouts, and organizational changes.

What we are looking for

• At least 7 years of experience in program management, strategy and operations, consulting, or a related discipline, including 2+ years managing people.
• A strong history of developing teams and delivering results in fast-paced, high-growth settings.
• Experience steering complex cross-functional programs that produced clear outcomes for senior stakeholders.
• Background working in Trust & Safety, Risk, Compliance, or Policy, either directly or in close partnership with those teams.
• Sound business judgment and the ability to weigh efficiency, risk reduction, and longer-term strategy together.
• Excellent organization and multitasking skills, with comfort handling several high-priority efforts at once.
• Strong executive communication ability, including the skill to simplify ambiguity into concise recommendations.
• Self-directed working style and the ability to move quickly in uncertain, changing environments.
• Ability to influence and align varied stakeholders without relying on formal authority.
• Experience in fraud prevention, platform risk, compliance, or marketplace integrity within a technology, ecommerce, fintech, or marketplace business.
• Working knowledge of relevant regulatory and privacy frameworks such as GDPR, CCPA, AML/KYC, or similar requirements.
• Comfort using tools like ClickUp, Jira, or Monday.com; familiarity with SQL, Tableau, or Looker is an advantage.

Why this role stands out

• Purpose-driven work with a mission-focused organization that supports millions of people.
• A collaborative, energetic environment with a diverse and talented team.
• Competitive compensation plus comprehensive healthcare coverage.
• Additional support that may include hybrid-work assistance, family-planning support, generous parental leave, flexible time off, and mental health and wellness resources.
• Access to learning, development, and recognition programs.
• Commitment to diversity, equity, and inclusion through employee resource groups and ongoing initiatives.
• Opportunities to give back through volunteering programs.

Compensation and benefits

The base salary range for this full-time U.S. role is $144,000 to $216,000 annually. In addition, the company offers equity and benefits such as healthcare, dental, vision, life insurance, and a 401(k) savings program. Pay may be adjusted based on work location through geolocation differentials, and total compensation can also vary depending on skills, experience, education, and training.

Equal opportunity

GoFundMe is an equal opportunity employer and considers applicants without regard to race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender identity or expression, pregnancy status, marital status, age, medical condition, disability, or military/veteran status.

Application support

If you need a reasonable accommodation for the application or interview process, you can request one through the company’s accommodation contact provided in the hiring materials.

Privacy and hiring process notes

Applicant data may be processed according to applicable privacy laws, including GDPR or certain U.S. privacy laws, depending on location. For jobs in NYC or remote roles tied to a NYC office, the hiring process may include an automated employment decision tool used to assist recruiters; final decisions are still made by company employees. Candidates may request an alternative selection process or accommodation if needed.

About the company

GoFundMe operates a global platform that helps people and nonprofits ask for and receive support. Since 2010, the community has raised tens of billions of dollars for causes and individuals, and the company continues to expand its impact through products such as GoFundMe Pro for nonprofits.