Member Enrollment Coordinator

Role overview

PrudentRx is hiring a Member Enrollment Coordinator to support patients and members as they move through copay assistance program enrollment. This is a fast-moving call center role for someone who can combine empathy, accuracy, and strong problem-solving while handling both inbound and outbound conversations. The position centers on helping members understand their options, resolving issues efficiently, and aiming for first-call resolution whenever possible.

The company is looking for a dependable team player who is comfortable working in a routine environment, values clear communication, and can make a meaningful impact through every interaction. This is a work-from-home role for candidates in the United States, and the process including interviewing, orientation, and training is conducted virtually.

Work schedule and setup

This is an hourly, non-exempt position. Shifts are available Monday through Friday and can begin as early as 11:00 AM Eastern Time. Candidates in the Eastern and Central time zones are being considered.

Company-provided equipment and hardware are supplied for the role. A private home workspace with a desk and chair is required, along with a reliable internet connection of 200/200 Mbps to complete all job duties.

What you will do

• Handle incoming and outgoing member calls to support the enrollment process.
• Serve as a knowledgeable resource by explaining program eligibility, enrollment requirements, and related information accurately and clearly.
• Provide compassionate, respectful, and professional support throughout each member interaction.
• Escalate unresolved matters and open member grievances when needed.
• Use Salesforce CRM to check and confirm member information needed to complete enrollment.
• Create detailed CRM notes and records documenting questions, comments, and call outcomes.
• Work assigned queues and cases according to direction from call center leadership.
• Complete ongoing learning, training, and development requirements as assigned by the department or company.
• Carry out other duties as assigned.

Requirements

• High school diploma or GED.
• At least 1 to 2 years of recent experience in a fast-paced call center environment.
• A calm, professional, clear, and compassionate phone presence.
• Strong computer navigation ability, including working across multiple screens, systems, phones, and CRM platforms at the same time.
• Ability to protect confidential information and remain HIPAA compliant at all times.
• Strong verbal and written communication skills, including accurate note-taking and effective call handling.

Preferred background

• Experience using Salesforce or another CRM system.
• Certified Pharmacy Technician (CPhT) experience or prior healthcare customer service experience is a plus.
• Bi-lingual English/Spanish candidates are preferred.

Benefits

• Benefits eligibility begins within 30 days.
• Health coverage for family members.
• Dental insurance.
• Vision insurance.
• Short-term disability, long-term disability, critical illness, and accident coverage.
• Company-paid life insurance.
• Six company-paid holidays.
• Paid time off.
• Tuition reimbursement.
• 401(k) plan with 100% company match up to 4% after 90 days.

Additional information

This role is based in Tampa, FL, but is offered as a remote position within the United States. The job is open to applicants who can work from home and meet the technical and workspace requirements listed above. Duties are performed primarily in a home office setting using company-provided computer equipment. The role involves regular sitting and speaking, frequent hand use, and occasional standing and walking.