Mortgage Loan Processor

About the Company

Tomo is a technology-enabled mortgage lender focused on simplifying home financing and reducing the cost and complexity that borrowers often face. Its AI-powered customer journey is designed to make lending quicker, easier to understand, and more affordable by lowering unnecessary fees and inflated rates. Supported by leading venture investors, the company is building toward becoming a major fintech player.

Role Summary

This position is for a Mortgage Loan Processor based in New York, NY and reporting to the Loan Processing Manager. The role is full-time and follows a hybrid schedule with in-office work from Monday through Wednesday and remote work on Thursday and Friday.

Loan Processors at Tomo serve as dependable guides for customers from application through closing, helping keep the process organized, clear, and on track.

What You'll Be Doing

• Act as the main customer contact throughout processing and closing, making sure borrowers stay updated and supported.
• Keep loan files moving by handling processing, pre-underwriting, and pre-closing work accurately and proactively.
• Examine and confirm documents such as credit, appraisal, and title files against investor requirements.
• Work with agents to collect needed details and communicate application progress.
• Deliver complete and well-prepared files to underwriting while meeting service-level expectations.
• Arrange closings and support post-closing follow-up to create a smooth borrower experience.
• Look for ways to improve workflows and technology, and collaborate across teams to put ideas into practice.
• Explain the Closing Disclosure to customers and answer their questions clearly and confidently.

What You Bring

• A solid understanding of the mortgage lending process.
• The ability to manage several purchase applications at once in a fast-moving environment.
• Strong phone-based, written, and verbal communication skills.
• Comfort working effectively within a team.
• A willingness to contribute ideas for better processes and tools.
• Careful attention to detail and a high standard for accuracy and quality.
• A customer-first mindset.

Preferred Experience

• At least 2 years of mortgage loan processing experience, with a focus on purchase loans.
• Exposure to Byte Pro or similar loan origination systems such as Encompass.
• Knowledge of several loan programs, including Conventional, FHA, VA, and Jumbo.
• Familiarity with mortgage applications, credit reports, and financial verification documents.

Benefits and Perks

• Opportunities for career development across the company, including advanced operational roles.
• Competitive compensation and benefits designed to support well-being inside and outside work.
• Stock options for all teammates, reflecting shared ownership.
• Coaching and mentorship from experienced leaders.
• An inclusive workplace that welcomes varied backgrounds and career paths.
• Medical, dental, and vision coverage for employees and dependents, with some plans fully covered.
• Paid time off to support work-life balance.
• Paid parental leave for team members who become parents.
• 401(k) retirement plan.

Compensation

The posted salary range is $76,000 to $85,000 per year.

Additional Information

The posting includes a reference tag of #zr.