Operations Lead

Role overview

This position is responsible for keeping the Yerevan office’s operating backbone running smoothly. The role centers on managing processes, systems, data quality, and vendor-related infrastructure. It is a purely operational position and works alongside the Head of HR, who handles people-related matters such as contracts, onboarding experience, compliance, and employee relations. You will also collaborate with account managers, finance, and the CEO on operational topics.

Core ownership areas

• Designing operational processes and maintaining SOPs.
• Managing internal tools such as Notion, COMS, n8n, and GWorkspace.
• Keeping operational data accurate across all tools.
• Building workflow automations and recurring notifications.
• Handling purchases and procurement activity.
• Monitoring operational budgets and controlling costs.
• Preparing client-facing operational reports and delivery communication.
• Managing IT access setup and access removal tracking.
• Overseeing office administration and local service providers.
• Creating operations KPI dashboards for the CEO.
• Coordinating cross-functionally when systems or workflows change.

Finance and vendor management

• Monitor operational spending and identify budget overruns early rather than after month-end closing.
• Spot and remove unnecessary recurring spend, including subscriptions, services, or contracts that are no longer actively used.

Client operations

• Act as the operational contact for service delivery issues on client accounts.
• Coordinate IT access provisioning and access revocation for contractors, while maintaining a clear audit trail.
• Handle client operational questions within the same business day.

Support to leadership

• Maintain a real-time KPI dashboard for the CEO covering headcount, active contracts, expiring contracts, and budget versus actual performance.
• Identify risks early so issues are escalated before they reach the CEO through a client.
• Lead the quarterly operations review by preparing the data, presenting insights, and driving follow-up actions.

Requirements

• At least 4 years of practical operations experience in a high-tech IT services, staffing, or SaaS environment.
• Proven responsibility for systems and process ownership, rather than only executing tasks inside processes built by others.
• Strong financial understanding, including payroll inputs, budget monitoring, and vendor invoice handling.
• Good analytical ability with the capacity to detect data inconsistencies and trace them back to the source.
• Experience in IT staffing, EOR, or workforce management settings is preferred by the role context.
• English proficiency at B2 level or higher.

Additional information

This is an onsite full-time role based in Yerevan, Armenia. The position focuses strictly on operations and does not include ownership of the people/HR function.