Project Coordinator

Role Summary

DYOPATH is seeking a Project Coordinator who is highly organized, attentive to detail, and comfortable working in a dynamic environment. This position focuses on keeping initiatives moving smoothly, strengthening client coordination, and partnering closely with Project Managers, engineers, and technical teams to support successful delivery.

Why You May Enjoy This Opportunity

• You will be part of a values-led culture built around the L.O.V.E. philosophy, which stands for Living Our Values Every Day.
• The role offers room to grow in project coordination, client onboarding, and operational excellence.
• You will join a company recognized for strong service standards for both clients and employees.
• The workplace emphasizes collaboration, mutual respect, and celebration of team achievements.

Benefits

• Aguinaldo equivalent to 25 days, which is above the legal minimum.
• Vacation entitlement plus a 25% premium.
• IMSS coverage together with major medical insurance that includes family coverage.
• Monthly savings fund and pantry vouchers.
• Quarterly bonus opportunities based on performance.
• Paid leave for major life events such as parental leave, marriage, and bereavement.

Work Arrangement and Compensation

This is a remote position based in Mexico. The schedule follows first shift hours from 8:00 a.m. to 5:00 p.m. CST, Monday through Friday. Compensation is MXN 34,000 per month.

What the Role Involves

• Coordinating project tasks, resources, timelines, and documentation to help ensure successful delivery.
• Working alongside Project Managers, engineers, and clients to keep work aligned with schedule, budget, and business goals.
• Assisting with client onboarding through documentation support, knowledge handling, and process coordination.
• Spotting risks, helping clear blockers, and contributing to ongoing improvements in project and onboarding processes.
• Acting as an important communication bridge between clients, stakeholders, and internal teams.

Project Coordination and Delivery

• Help with project planning, scheduling, and resource alignment.
• Monitor milestones, budgets, deliverables, and overall progress.
• Watch for risks and issues and escalate concerns when appropriate.
• Share project updates and status information with stakeholders.
• Support delivery so timelines, budget targets, and quality standards are met.

Client Onboarding and Knowledge Management

• Take part in onboarding and discovery meetings to understand client environments and requirements.
• Build, update, and organize Knowledge Base Articles (KBAs).
• Track onboarding tasks and required documentation.
• Help create standard templates, workflows, and process documents.
• Support readiness for onboarding and go-live activities.

Documentation, Training, and Enablement

• Keep project plans, reports, and operational records current.
• Prepare client-facing guides, user instructions, and training materials.
• Work with technical teams to maintain accuracy and consistency in documentation.
• Contribute to client adoption and enablement through effective knowledge sharing.

Communication and Reporting

• Serve as a primary contact for project-related communication.
• Maintain clear communication across project teams, clients, and stakeholders.
• Track and report project hours, contract true-ups, and related administrative items.
• Provide visibility into status updates, risks, and open actions.

Experience and Skills Needed

The ideal candidate brings experience in project coordination, project administration, project management support, or a similar role. Strong organization, time management, and prioritization are essential, along with excellent written and verbal communication. The role also requires comfort working with multiple stakeholders and cross-functional teams, strong documentation and reporting ability, and the capacity to identify problems, assess risk, and help drive solutions. Proficiency with Microsoft Office and project tracking tools is also expected.

Preferred Background

Helpful experience includes supporting IT, MSP, or technology-focused projects, as well as exposure to onboarding, service delivery, or knowledge management processes. Experience producing documentation, workflows, training materials, or KBAs is an advantage. Familiarity with Power BI, Helix, or similar operational platforms is also preferred.

Additional Information

This opportunity is open only to applicants located in Mexico. DYOPATH maintains an equal-opportunity workplace and does not discriminate based on age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. The job description is intended to reflect the general nature of the role and is not a complete list of every duty or qualification.