Project Manager II

Role overview

Mount Sinai Health Partners is part of a major nonprofit health system serving large patient populations through care, research, and education. This role sits within the Behavioral Health team, which focuses on planning, launching, and continuously improving programs that integrate behavioral health services across the system in a sustainable, scalable, and culturally responsive way.

The position is centered on managing targeted behavioral health integration initiatives and reporting to the Director of Behavioral Health Population Management. It requires close collaboration with clinicians, primary care pilot sites, internal partners across pharmacy, quality, communications, care management, finance, CDQI, and analytics, as well as external community provider organizations.

What the team values

• Comfort working both strategically and at a hands-on level depending on business needs.
• Ability to operate independently in uncertain or fast-changing conditions.
• Strong performance in fast-paced settings with shifting priorities.
• A continuous improvement mindset and willingness to challenge the status quo.
• Capability to set program goals and drive them through to completion.
• Creative problem-solving and flexible thinking in complex systems.
• Commitment to equitable access to healthcare for all communities, regardless of race, ethnicity, religion, sex, gender identity, or sexual orientation.

Key responsibilities

The main focus is the Behavioral Health Referral Access Program, including oversight of both strategy and day-to-day execution across multiple workstreams.

• Develop and maintain accountable working relationships with internal stakeholders across the health system, including primary care, specialty care, and psychiatry leadership.
• Hold regular meetings with clinical leaders to share updates, program goals, performance data, and outcome trends.
• Support expansion of the Referral Access Program into additional primary and specialty care locations.
• Build durable partnerships with external behavioral health providers through the Trusted Behavioral Health Networks.
• Keep program materials current, including the partner database, service brochures, and referral pathways.
• Review external partner performance regularly to help ensure high-quality and reliable access to care.
• Meet with network partners on a recurring basis to review results and implement improvements.
• Monitor the work of outreach social workers and care coordinators using aggregate metrics and chart/documentation review.
• Meet with outreach staff regularly to share goals, performance updates, and program changes.
• Help resolve individual patient-level issues when needed.
• Improve program documentation workflows so referrals are captured clearly and efficiently in the electronic health record.
• Partner with analytics teams to make sure reporting is timely, complete, and accurate.
• Prepare reports and summaries for leadership as needed.
• Escalate issues quickly and communicate promptly to support rapid resolution.
• Design new approaches to improve reach, visibility, and program performance, including searchable web tools and new referral methods.
• Contribute strategic ideas for future growth and effectiveness of the program.
• Support outreach related to HQIP behavioral health measures, including follow-up for patients discharged from emergency departments after mental health or substance use-related visits.
• Perform additional population health and value-based care duties as assigned.

Requirements

• Bachelor’s degree is required; a master’s degree is preferred.
• At least 5 years of healthcare industry experience is required, ideally in administration, project management, change management, care delivery redesign or integration, or health policy reform.
• 3 to 5 years of project management experience is preferred.
• Experience working with large organizations or systems such as healthcare organizations or public health departments.
• Clear interest in improving health outcomes, behavioral health, social determinants of health, and health equity.
• Experience in fast-moving, multi-stakeholder environments is preferred.
• Strong project management capability with a consistent focus on business priorities.
• Advanced proficiency with Microsoft Office.
• Ability to quickly build and revise PowerPoint presentations and one-page briefs.
• Results-driven mindset with strong persistence and work ethic.
• High emotional intelligence and the ability to form productive relationships with a wide range of stakeholders.
• Strong conflict resolution and issue-management skills.
• Self-directed, well-organized, dependable, detail-oriented, and able to meet deadlines consistently.
• Strategic thinking skills with the ability to see both operational detail and broader program context.
• Strong judgment, decision-making, and solution-oriented problem solving.
• Ability to anticipate challenges and respond creatively during project execution.
• Excellent written and verbal communication skills, with the ability to explain complex ideas clearly to different audiences and seniority levels.
• Ability to assess and demonstrate project effectiveness.

About the employer

The organization is a large academic health system in New York with extensive hospital, outpatient, laboratory, education, and research operations. It emphasizes innovation, community care, inclusion, and equal opportunity, and it is committed to creating a respectful environment where staff and patients are supported and barriers are reduced.

Compensation

The posted annual salary range for this position is $86,111.90 to $152,169.32. Actual pay may vary depending on experience, education, and operational need. This range does not include bonuses, incentive compensation, differential pay, or other forms of compensation or benefits.

Additional information

This is a non-bargaining unit role based in New York, NY. It is a full-time onsite position.

The role is part of Mount Sinai Hospital / Partner MSO Services (E01).

The employer is an equal opportunity organization that complies with applicable civil rights laws and does not discriminate on protected characteristics such as race, color, national origin, age, religion, disability, sex, sexual orientation, or veteran status.

The organization also highlights a broader commitment to inclusion, fair access to opportunity, and continuous learning across its workforce.