Receptionist

Role overview

You will be the first person patients meet at The Smile Centre Canterbury, a modern four-surgery dental practice offering specialist care such as implants, endodontics and orthodontics. The role is centred on creating a calm, friendly experience for every visitor while keeping the front desk and practice administration running efficiently.

Location

The Smile Centre Canterbury, 11 Upper Bridge Street, Canterbury, CT1 2NA.

Working pattern

This is a Monday to Friday position, 8:30am to 5:30pm, with one Saturday required each month.

Key duties

As the reception lead, you will support patients from arrival through to departure and help maintain a smooth day-to-day workflow across the practice.

• Welcome patients warmly in person and by phone, answer questions, and help maintain a reassuring atmosphere.
• Manage the appointment diary, including new bookings, cancellations and rescheduling.
• Assist patients by explaining procedures, treatment choices, payment steps, and the difference between private and NHS services.
• Keep patient information accurate, current and confidential, while maintaining a professional reception area.
• Handle concerns and complaints in a calm, empathetic and solution-focused manner.
• Support clinicians with handovers, contribute to the patient journey, and provide administrative help to the Practice Manager.

What the practice is looking for

The ideal person will be people-oriented, reassuring and confident working in a busy customer-facing environment.

• Experience in a role focused on customer service.
• Strong verbal and face-to-face communication skills, as well as confidence on the telephone.
• Comfort using IT systems for bookings, records and general administration.
• A proactive and adaptable attitude, with willingness to assist wherever needed.
• Professional conduct, empathy and a clear commitment to high-quality service.
• Confidence in promoting Bupa Dental Care products and services, including plan options, finance and insurance claim support.

Benefits

Working here comes with a broad package of rewards and wellbeing support.

• Competitive pay with opportunities to progress through training and development.
• Healthcare and wellbeing support, including remote GP access, physiotherapy, mental health support through MyHealthcare, an annual allowance of about £350 for Bupa products, Employee Assistance Programme access, Family Mental HealthLine, Bupa’s Personal Energy programme, and discounted dental insurance for you and your family.
• Financial and lifestyle benefits, including retail savings, financial wellbeing tools, discounted gym and digital fitness rates across the UK, and access to your pay early through Wagestream.
• Ongoing training and career development opportunities within Bupa Dental Care.
• Additional health benefits such as Cycle to Work, a free annual flu vaccine, discounted eye tests, and Bupa’s Menopause Plan.
• Supportive team culture with a focus on people, growth and patient care.

Equality and inclusion

The organisation encourages applications from people with a wide range of backgrounds and experiences. It also recognises disability inclusion and aims to offer an interview or assessment to disabled applicants who meet the minimum criteria, along with reasonable adjustments during recruitment where needed.

Additional information

Salary was not stated in the source. No vacancy count was provided.