Receptionist

About the Role

We are hiring a polished and client-focused Receptionist for a veterinary and pet healthcare group in Dubai, UAE. The organization runs modern pet healthcare and pet hotel facilities with a strong emphasis on medical quality, compassionate service, disciplined operations, and an excellent client journey.

This position sits at the heart of the front desk and plays a major part in how pet owners experience the clinic and hotel. It calls for professionalism, strong emotional awareness, attention to detail, and a genuine commitment to animal care and service standards.

Client Experience and Front Desk Duties

• Welcome visitors in a composed, courteous, and reassuring manner.
• Handle incoming calls, WhatsApp conversations, emails, and general enquiries.
• Arrange, confirm, and coordinate appointments in an efficient way.
• Share clear and correct information about services and procedures.
• Make sure every client interaction reflects care, professionalism, and consistency.

Clinical Coordination Support

• Act as a link between veterinarians, nurses, groomers, and clients.
• Help manage patient movement and appointment sequencing throughout the day.
• Provide sensitive updates to clients about pets that are hospitalized.
• Support smooth day-to-day operations in the pet healthcare and pet hotel setting while helping reduce waiting time.

Administrative Work

• Keep client and patient records accurate and up to date.
• Handle documentation, filing, and data entry with care.
• Support reception systems, email handling, and general office coordination.
• Maintain strong levels of order and precision in all administrative tasks.

Billing and Financial Processing

• Prepare and process invoices, payments, and receipts correctly.
• Maintain records of transactions and related financial paperwork.
• Assist with basic reporting and bookkeeping support.
• Ensure all financial handling is transparent and accurate.

Reception Area and Service Standards

• Keep the front desk area clean, calm, and professional at all times.
• Help clients and pets feel secure, supported, and comfortable.
• Follow the communication and behaviour standards expected in the pet healthcare and pet hotel environment.
• Contribute to a team culture built on cooperation and service quality.

Inventory and Vendor Support

• Accept deliveries and check them carefully, including expiry dates where relevant.
• Update stock records and system entries as needed.
• Assist with product display and basic retail coordination.
• Support promotions when asked to do so.

Requirements

The ideal candidate should have prior experience in reception, front desk, or customer service work. Strong spoken and written Arabic is required, along with solid English communication skills. The role also demands the ability to stay calm, organized, and professional in a busy environment.

Good multitasking ability, confidence with MS Office, and familiarity with communication tools are important. Experience gained in veterinary, healthcare, medical, hospitality, or premium service settings will be considered an advantage. A female candidate is preferred for this client-facing position.

The employer also welcomes applicants from diverse cultural and international backgrounds, including European, African, Arab, and other nationalities, as part of its multicultural workplace.

What the Employer Offers

• A compensation package aligned with market standards and the industry.
• Long-term, stable employment with a respected veterinary and pet healthcare group.
• A structured and professional working environment.
• Opportunities for career growth and development.
• Health and wellness benefits.
• UAE public holidays and paid leave.
• Exposure to a premium pet healthcare and pet hotel service environment.

Role Expectation

This position is the first point of contact for clients and plays a major role in building trust in the quality of care and the reputation of the pet healthcare and pet hotel services. Every interaction is important to the client experience.

Application Instructions

Interested candidates may send their updated CV to [email protected].