Sales Host

Company Overview

Everlast Gyms is looking for a Sales Host to join the team in Colchester. The role is based onsite and is a full-time position of 40 hours per week.

The organisation places its people at the centre of the business, valuing energy, drive, and a strong commitment to fitness, service quality, and high standards.

Benefits

• 20% discount across all fascia brands
• Eligibility for the Everlast Gyms monthly Champions recognition programme
• Complimentary gym membership
• Chance to deliver personal training sessions outside core hours
• Opportunity to lead group training classes with additional training support

Role Summary

This position focuses on creating a great experience for prospects, members, and guests while supporting both sales growth and member retention. The role combines customer interaction, membership conversion, and day-to-day club support.

Key Duties

• Provide an excellent experience for every prospect, member, and guest, using each interaction as an opportunity to sell and retain members.
• Actively increase membership sales, renewals, upgrades, and additional spend such as food and beverages, retail items, and fitness products.
• Turn enquiries into memberships by handling objections confidently, selling to customer needs, and following up effectively.
• Help retain members by developing strong relationships, spotting members at risk of leaving, and suggesting suitable products and services to improve their experience and results.
• Lead personalised gym tours based on individual goals and recommend relevant facilities and services to maximise upgrades and conversions.
• Consistently meet and exceed personal and club performance targets.
• Serve as a competent key holder when needed and help ensure smooth opening, closing, and shift cover.
• Learn and use the membership software and other systems, with training provided.
• Represent the brand by promoting fitness challenges, class concepts, and the Workout Wednesday initiative to boost participation and engagement.
• Support high standards of cleanliness, hygiene, and gym floor presentation so the club always looks its best.
• Assist the Head Coach with gym resets and other fitness-related tasks as required, both on and off the gym floor.
• Stay well informed about the products and services available.
• Deal with member questions and complaints professionally and escalate issues to a manager when necessary.

What We’re Looking For

• A confident, outgoing personality with a positive attitude.
• Strong administrative ability and comfort with routine operational tasks.
• Ambition, drive, and a willingness to learn and grow in the role.
• Curiosity and enthusiasm for training and development opportunities.
• Readiness to take on key holder responsibilities when the business requires it.
• Genuine interest in fitness, sales, and customer service.
• Flexibility to work shifts based on business needs, including extra duties to support the team.
• Availability to work weekends and bank holidays.
• A target-driven approach with a focus on sales and retention outcomes.

Additional Information

This opportunity is with a fast-moving fitness business that values bold thinking, personal ownership, and relevance to people, partners, and the wider environment.

The role is part of a culture that encourages ambition, accountability, and the confidence to push boundaries while supporting the team.

Working Pattern

This is a 40-hour-per-week position. Flexibility is essential, and weekend plus bank holiday availability is required.

Brand Principles

• Think without limits: act quickly, think boldly, and bring the team with you.
• Own it and back yourself: take responsibility for the basics, your role, and the results.
• Be relevant: stay relevant to people, partners, and the planet.