Security Operations Coordinator

Role overview

The Security Operations Coordinator will support and coordinate the bank’s day-to-day physical security activities across branches, head office, and back-office sites in Abu Dhabi. The role is centered on keeping security coverage active, administering alarms and access control, coordinating guard deployment, and responding to incidents efficiently.

This position also helps ensure that all security operations align with internal policies, RCSA controls, business continuity requirements, and applicable UAE regulatory and law-enforcement expectations.

In addition, the role contributes to vendor management, police/CID approvals, preventive maintenance tracking, MIS reporting, KPI/KRI monitoring, and timely escalation of risks and incidents to management.

Key responsibilities

• Coordinate routine security operations across branches, head office, and back-office locations.
• Support branches and back offices outside regular hours, including Fridays and public holidays, depending on the nature of the issue.
• Carry out daily operational security checks and complete tasks assigned by the Head of Security.
• Share daily updates with the Head of Monitoring and the Head of Security.
• Help keep all ADIB sites secure and operational by addressing security exposures promptly.
• Manage branch alarm connection renewals, including collection and completion of required forms and system-related documents.
• Work with CMT and branch teams to update alarm user access when employees transfer or leave.
• Prepare and process police/CID approvals for alarm-related activity.
• Coordinate police approvals for security system upgrade initiatives.
• Work with maintenance teams to ensure all security systems remain functional and that preventive maintenance is completed every quarter.
• Review and route approvals for security system maintenance schedules.
• Coordinate with CPD on the renewal of annual maintenance contracts for security systems.
• Plan and coordinate guard deployment across ADIB locations according to business requirements.
• Arrange guard rotation between branches in line with security policy.
• Monitor guard performance and ensure adherence to ADIB procedures and standards.
• Track vendor performance indicators related to guarding and other security services.
• Coordinate incident response for events occurring at branches and other ADIB locations.
• Maintain accurate records of incidents and key risk indicators.
• Support the team in meeting RCSA requirements and control expectations.
• Maintain police/CID records and supporting documents for audit and regulatory purposes.
• Assist with risk-reduction actions connected to physical security operations.
• Compile and maintain monthly Security MIS reports covering guarding services and security system maintenance for HQ and branches.
• Keep operational logs, approvals, incident records, and compliance files up to date.
• Report security performance and related matters to management.
• Support monthly and quarterly cost-saving initiatives within the security function.
• Coordinate branch and back-office inspections, document findings, and follow up on corrective actions with relevant teams.

Required knowledge and capabilities

• Practical understanding of physical security operations, including guarding, alarm systems, access control, CCTV, and incident handling.
• Exposure to security environments covering branches, back offices, and ATM sites.
• Ability to work with security SOPs, escalation paths, and RCSA controls.
• Comfort with vendor coordination, preventive maintenance tracking, MIS preparation, and KPI/KRI monitoring.
• Strong multitasking and coordination skills across multiple stakeholders.
• Calm and effective decision-making during incidents or pressure situations.
• Strong attention to detail in approvals, documentation, and reporting.
• Clear communication and stakeholder management skills.
• High integrity, discretion, and awareness of compliance requirements.
• Proactive, risk-conscious, and solution-focused working style.
• Ownership, accountability, and a collaborative mindset.
• Minimum 3 years of experience in a comparable Security Operations role.

Additional information

The role is based in Abu Dhabi and is a full-time onsite position.

All operational, compliance, and regulatory requirements mentioned above are part of the role expectations.