Sr Customer Service Executive - Network Operations & Support

About the companyTata Communications is focused on reshaping global connectivity through a combination of cloud, mobility, IoT, collaboration, security, media, and network services. The organization aims to build a more intelligent communications ecosystem for the future.Role summaryThis position sits at the intersection of customer support, network operations, and project coordination. The role involves working closely with customers, vendors, partners, and internal teams to ensure delivery meets agreed timelines, cost targets, and quality expectations.What you will doYou will oversee project execution, manage vendor and partner coordination, handle customer interactions, and support operational delivery across field and network activities. The role requires strong communication, relationship management, decision-making, and the ability to use advanced project management tools.You will also help ensure that all work follows quality standards, technical specifications, monthly targets, safety requirements, EHS compliance, and industry best practices. In addition, you may be responsible for troubleshooting network, equipment, and service-level issues, as well as preparing vulnerability assessment reports and supporting manual testing and validation activities.Operational responsibilitiesSet up and maintain the infrastructure needed to support the expansion and ongoing stability of field and network operations.Support delivery efficiency and service availability across field and network environments.Apply project management methods and tools to track enhancements and resolve issues.Oversee partner governance and coordinate with stakeholders on a daily basis.Spot repetitive manual work and drive automation wherever possible.Monitor project progress, identify risks early, and put mitigation plans in place.Maintain and communicate project documents such as plans, specifications, and change orders to all relevant stakeholders.Review CFT team changes, assess their frequency and criticality, identify gaps, and create SOPs to reduce the chance of errors.Ensure customer satisfaction through proactive communication, problem-solving, and dependable delivery.Work either as an individual contributor or as a lead for a small team, depending on business needs.RequirementsGraduation is required, along with 4 to 7 years of relevant experience.Experience in handling customers and maintaining strong professional relationships is important.Knowledge of the project life cycle, planning, and execution practices is expected.Hands-on ability to work with advanced project management tools.Strong communication, coordination, decision-making, and stakeholder management skills.Experience with troubleshooting network, equipment, and service-related faults.Ability to write and present a detailed vulnerability assessment report.Understanding of the domain and related technologies.Familiarity with manual testing techniques to better understand the environment and reduce false positives and false negatives.Exposure to tools and work areas such as Airtel Works, FF1, project management platforms, Google Earth, and Letpton tools.Awareness of monthly targets, regulatory requirements, safety norms, EHS compliance, and industry best practices.Additional informationThis is a full-time onsite role based in Sahibzada Ajit Singh Nagar, Punjab, India.No salary or stipend amount was specified for this role.