Store Manager - 809 Fulham Road

Role overview

JOE & THE JUICE is a culture-led food and beverage brand that blends juices, sandwiches, coffee, and more into a lively guest experience. The environment is fast-moving, social, and high-energy, with a strong focus on personality, teamwork, and growth.

The company is guided by four core virtues: a positive attitude, inclusion, social ties, and growth. Team members are encouraged to bring optimism, welcome people from all backgrounds, build genuine connections with guests and colleagues, and use each shift as a learning opportunity.

This role reports to the District Manager and is responsible for leading the store’s daily operations, supporting the team, protecting standards, and driving commercial results. The position requires strong ownership of store performance, guest experience, compliance, and team development.

What you will do

• Oversee the full day-to-day running of the store and coordinate with the District Manager to deliver top-level operational performance.
• Lead the team in line with company virtues, operational standards, and brand expectations.
• Handle recruitment, pre-boarding, onboarding, and future talent planning for the store.
• Build team capability through coaching, development plans, feedback, in-store training, and team meetings.
• Create a guest-first environment and strengthen local guest relationships to improve loyalty and repeat visits.
• Maintain a safe, clean, secure, and healthy workplace by enforcing hygiene, health, and safety rules.
• Plan shifts effectively based on seasonality, local events, traffic patterns, budget, and contractual or legal working-time rules.
• Manage employee absence, onboarding, and off-boarding while following contractual, union, and legal requirements.
• Take full responsibility for inventory control, including stock counting and ordering, while keeping waste within target.
• Drive sales, control costs, and improve store EBITDA against defined KPIs and company initiatives.

Performance focus

The role is measured on store compliance, employee engagement, guest satisfaction, and financial outcomes. Key indicators include hygiene standards, pest and fire safety controls, overall compliance, employee turnover, quick quits, returning guests, app conversions, complaints, waiting time, product availability, store audits, sales, waste, salary cost, productivity, overhead cost, and 4-wall EBITDA.

About the workplace

Working here means joining an international network of team members who support one another, celebrate success, and learn by doing. The company promotes clear career development through its Moneyball progression system, and many leaders started their careers behind the bar.

The wider organization offers a packed social calendar, internal learning programs, workshops, mentorship, exchange opportunities, international assignments, and room to grow across cities, countries, and roles. It also emphasizes diversity, sustainability, and a healthier world through fresh, fast-casual food and beverage experiences.

Company background

Founded in Copenhagen in 2002, JOE & THE JUICE has expanded to more than 500 locations across 20 countries and employs over 4,500 people worldwide. The brand focuses on fresh juices, shakes, coffee, and sandwiches served in contemporary café settings with a strong urban identity.

Additional information

The role requires adherence to market-specific legal requirements, company policies, risk controls, and compliance structures. The store manager is expected to keep a full overview of operations and ensure the team works efficiently while delivering consistent guest experiences and high-quality products.