Systems Support Engineer, EMEA (Weekend Shift)

Role Overview

Keeper Security is looking for a motivated Systems Support Engineer to join its B2B EMEA support function. The role is suited to candidates who live permanently in Ireland. If you are within a reasonable commuting distance of the Cork office, the position is hybrid; if you live farther away, it can be performed fully remotely.

Keeper is a rapidly expanding cybersecurity company whose products are used by millions of individuals and thousands of organizations around the world. Its software is available in 23 languages and sold across more than 150 countries. This opportunity offers the chance to deepen your technical expertise while delivering complex support and analysis for customer issues.

About Keeper

Keeper Security is a major cybersecurity software provider serving organizations and end users in over 150 countries. The company offers a zero-trust, zero-knowledge platform designed to satisfy demanding public-sector IT standards. Its main product, KeeperPAM®, is an AI-powered, cloud-first solution that helps secure users, devices, and critical infrastructure from cyber threats. Keeper is recognized in the Gartner® Magic Quadrant™ for Privileged Access Management and is backed by strong compliance credentials and advanced visibility and control capabilities. The company emphasizes security assurance for public-sector customers and similar environments.

What the Role Involves

You will be part of a highly skilled team of Systems Support Engineers and Sales Engineers, contributing to post-sale technical support and overall customer experience. The job focuses on resolving technical issues, analyzing problems, and helping business customers understand technical information regardless of their level of technical expertise.

Shift schedule: Wednesday to Sunday, 8:30am to 5:00pm.

Responsibilities

• Deliver responsive, high-quality customer support through phone, email, and online support channels.
• Act as the customer’s voice by ensuring service issues and product-quality concerns are recorded, prioritised, resolved, and fed back into the product release process.
• Support customers with the installation and rollout of Keeper software products.
• Monitor open support cases closely and make sure they are followed through to timely closure.
• Identify customer problems clearly, document them accurately, and work toward practical solutions.
• Escalate urgent or complex customer situations to the right management or engineering contacts.
• Share technical findings and resolutions with engineering, QA, sales, support teams, and customers.

Requirements

• At least 5 years of experience in IT management and systems administration.
• Practical experience administering and troubleshooting Mac OS X, Windows, and Linux systems.
• Exposure to Single Sign-On environments.
• Experience configuring and supporting Active Directory.
• Strong understanding of firewalls, Active Directory environments, DNS servers, authentication protocols, and LDAP.
• Advanced command-line skills in Linux shell and PowerShell.
• Solid knowledge of on-premises, cloud, and hybrid infrastructure.
• Working knowledge of Python.
• Bachelor’s degree or equivalent professional experience is preferred.
• Experience troubleshooting identity and access management solutions, including privileged access management, is preferred.
• Ability to adapt quickly, handle objections, and learn complex technical products.
• Strong time management and communication skills.

Benefits

• Onsite lunch provided.
• Private healthcare with no waiting period.
• Pension contribution available immediately, with no waiting period.
• Sick pay.
• Bike-to-Work Scheme for local employees.

Equal Opportunity

Keeper is an equal opportunity employer and values a diverse, inclusive workplace for all employees.

Candidate Privacy Notice

Keeper explains that personal data collected during recruitment may be processed by Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan), depending on the role and location.

Data collected from applicants:

• Contact details, CV/resume, cover letter.
• Employment history, qualifications, and work eligibility information.
• Application responses and uploaded documents.
• Interview notes, assessments, communications, and scheduling information.
• Information provided by recruiters or referrals.
• References, collected with consent before a final offer.
• Public professional profile information.
• Background verification results after an offer is made.

Optional diversity information: Applicants may be asked, on a voluntary basis, to share details such as race or ethnicity, gender, disability status, and veteran status (US). This information is optional and is collected to meet EEOC and related compliance obligations.

How the data is used:

• To assess applications and determine suitability.
• To manage interviews and the broader recruitment process.
• To consider candidates for future opportunities, with consent where needed for longer retention.
• To meet employment-law and regulatory obligations.

Legal grounds for processing: legitimate interests in managing recruitment and protecting the integrity of the hiring process; steps taken toward a contract for progressed candidates; legal and regulatory compliance; and explicit consent where required.

Who may access the information:

• Internal users such as HR, hiring managers, interviewers, and IT support for system administration.
• Third-party providers supporting applicant tracking, recruitment systems, assessments, background checks, recruitment agencies where relevant, and tools used for communication, collaboration, and secure data storage.

Keeper states that third parties are contractually required to protect personal data with appropriate safeguards. Recruitment data may be accessed by Keeper entities globally as needed, and transfers between entities are protected using suitable safeguards under applicable data protection laws.

Security and retention: Keeper says it uses appropriate technical and organizational security measures. Applicant data is retained for 24 months from the last application activity and then deleted or anonymized, except where a candidate opts into extended retention, becomes an employee, or other legal obligations apply.

Your rights: access, correction, deletion subject to law and retention requirements; objection or restriction; withdrawal of consent where applicable; data portability; and the right to complain to a data protection authority.

If hired, employee-record handling is governed by the company’s employee privacy notice and applicable employment or tax laws. Some data may be redacted when access is requested if it would reveal other people’s personal data or protected information. Keeper does not rely solely on automated processing to make hiring decisions. Privacy questions can be directed to [email protected].

Schedule and Work Pattern

This is a weekend-shift role running Wednesday through Sunday, 8:30am to 5:00pm.

Location and Work Arrangement

Candidates must permanently reside in Ireland. The role is hybrid for people living within commuting distance of the Cork office, and fully remote for those who live farther away.