Technical Customer Success Manager

About n8n

n8n is an open workflow orchestration platform designed for the AI era. It helps technical teams combine the flexibility of code with the speed of no-code, so they can automate more quickly, intelligently, and without unnecessary limits. The platform is supported by a highly active builder community and more than 500 integrations approved by users.

Founded in 2019, the company has grown into a team of more than 260 people working across Europe and the US, with Berlin at the center of operations. The community now includes over 650,000 active developers and builders. The project has also reached more than 190K GitHub stars, placing it among the world’s Top 40 most popular projects. Backing from major investors, including Sequoia’s first German seed investment and SAP’s recent strategic investment, has brought the company to a $5.2bn valuation.

Candidates are encouraged to try the product before applying and share a screenshot of their first workflow. The suggested starting point is the public registration page for the platform.

Role overview

This role is for a highly technical educator and problem-solver who will act as the technical backbone of the Scaled Enterprise Customer Success team, focused on the €20k–50k ARR segment. Because the product is complex and developer-oriented, the position calls for strong architectural understanding. This is an individual contributor role rather than a traditional one-to-one account management position. The main responsibility is to serve as a technical unblocker for a large number of enterprise customers at once.

You will lead one-to-many technical enablement, host live office hours, create advanced workflow templates, and step in with focused support when automation flags an account that is struggling with architecture or node setup.

Key responsibilities

• Lead recurring technical programs such as weekly office hours, monthly deep-dive webinars, and group onboarding demos focused on challenges enterprise customers commonly face, including error handling, AI agents, self-hosting at scale, security, governance, and best practices.
• Act as the main technical contact in the enterprise Slack channel by answering questions, triaging issues, escalating to Product when necessary, and turning repeated discussions into reusable resources.
• Support activation and implementation calls when customers get stuck, helping them resolve technical barriers and return to a self-serve path.
• Work with partner teams to create scalable playbooks and reference materials.
• Develop workflow libraries covering integration patterns, security and governance guidance, migration support, and AI agent patterns to help the segment scale.
• Convert common questions and recurring obstacles from office hours and webinars into reusable technical assets.
• Create advanced use-case templates, video walkthroughs, and technical documentation for the Digital Customer Success team to use in automated campaigns.
• Build internal automations for the Customer Success team, such as health-score triggers, lifecycle alerts, and Slack-to-Vitally syncing workflows.
• Improve retention by identifying technically fragile accounts, such as those with single points of failure, weak error handling, scaling issues, or brittle credentials, and intervening before renewal risk appears.
• Represent the scaled technical customer’s perspective by summarizing friction points from live sessions and sharing them with Product and Engineering to improve the core experience.

Requirements

• 3–5+ years of strong individual-contributor experience in Solutions Engineering, Technical Account Management, Technical Onboarding, or Developer Advocacy within a B2B SaaS environment.
• Practical knowledge of APIs, webhooks, JSON, JavaScript, and workflow automation.
• Ability to understand how backend systems connect and troubleshoot complex integrations quickly.
• Excellent presentation and communication skills, with confidence leading large sessions for engineers, developers, or operations leaders.
• Strong ability to explain technical ideas clearly and make complex topics easy to follow.
• Empathy for builders and developers, along with a mindset of solving a problem once and turning it into documentation or assets others can reuse.
• A technical degree such as Computer Science or Machine Learning is a plus.
• Hands-on experience with n8n is considered a strong advantage.

Why this role is compelling

You will help shape how Customer Success scales at one of Europe’s fastest-growing startups. Your work will directly influence how enterprise customers are supported, retained, and grown, while also building the systems that make deep technical success repeatable.

You will join a remote-first, highly cross-functional team that values ownership, experimentation, and practical problem-solving. The role is well suited to someone who wants to combine technical architecture with one-to-many education and help create a world-class customer experience.

Eligibility and work authorization

The company can sponsor visas for Germany. For any other country, candidates must already have the right to work.

The company language is English. The organization is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

Location notes

This role is remote-first. If multiple postings appear for the same position, that is due to hiring across different locations so candidates can apply for the place they are most likely to work from in the future.

Benefits and perks

• Competitive compensation.
• Equity participation as part of the ownership culture.
• Work-life balance support, including 30 vacation days plus public holidays in Europe, or 20 vacation days, 8 sick days, and public holidays in the US.
• Health and wellness support aligned with local norms in Europe; in the US, multiple low-premium and low-deductible medical plans, a no-cost premium HDHP with pre-seeded HSA, dental coverage, and vision coverage.
• Future planning support, including pension contributions in Europe or a 401(k) with 4% employer match in the US.
• Financial security benefits, including employer-paid short-term and long-term disability insurance plus life insurance in the US; local-country equivalent benefits in Europe.
• €1K per year for courses, books, events, or coaching to support professional growth.
• Regular hackathons and a product-focused, enthusiastic team culture.
• Remote-first setup across Europe, with regular off-sites for team bonding.
• $100 per month to support open source projects you care about.
• Unlimited AI budget to explore and use productivity and creativity tools.
• Transparency around company priorities, work, and performance.
• Country-specific details will be provided in the employment contract.

Additional information

The company encourages candidates to explore the product and share a first workflow screenshot as part of the application approach. The role is positioned as part of a significant growth phase for the organization, with an emphasis on ownership, experimentation, and building scalable enablement systems.