Associate Account Manager

About Fresha

Fresha is an AI-driven operating platform built for the beauty, wellness, and self-care sector. It supports a wide range of businesses, including salons, barbers, spas, medspas, fitness studios, and health practices.

Used by millions of consumers and businesses around the world, Fresha serves more than 140,000 businesses and 450,000 stylists and professionals, with over 1 billion appointments processed so far.

Headquartered in London, United Kingdom, the company operates through 15 offices across North America, EMEA, and APAC.

The platform helps consumers find, book, and pay for appointments with local businesses, while also giving beauty and wellness providers an integrated system to manage operations through software and financial technology tools.

Merchants use Fresha’s ecosystem to streamline bookings, point-of-sale, customer records, marketing automation, loyalty programs, inventory for beauty products, and team coordination.

Its marketplace also supports business growth through online booking and automated marketing, with integrations across major platforms such as Instagram, Facebook, and Google.

Role Overview

Fresha is hiring an Associate Account Manager to support its continued global expansion. In this role, you will partner closely with commercial, marketing, and product teams to manage partner relationships, strengthen retention, and contribute to revenue growth across your portfolio.

This position is well suited to someone who works well in a fast-moving environment, can operate independently, and is motivated by measurable commercial impact.

Key Responsibilities

• Take ownership of onboarding from pre-scope through go-live, ensuring partners are successfully launched on the platform.
• Split time evenly between onboarding project work and day-to-day account management.
• Build trusted, long-term relationships with a focused portfolio of partners through regular communication and quarterly business reviews.
• Prioritize customer success by helping partners realize the full value of Fresha, while also supporting monetization and retention outcomes.
• Keep partners engaged after onboarding through a structured, well-organized outreach approach that helps reduce churn.
• Coordinate with internal teams to deliver a smooth journey from initial sale through successful launch and ongoing support.

What Fresha Is Looking For

• At least 2 years of experience in account management, implementation, or customer success, especially in onboarding and project coordination.
• Strong project management ability, including handling pre-scopes, schedules, and technical setup to launch clients efficiently.
• A customer-first mindset with a genuine interest in helping partners succeed and solve problems.
• Excellent organization skills and the ability to balance multiple priorities during go-live while maintaining strong relationships with existing accounts.
• Comfort working in a high-volume SaaS environment; experience supporting retention or commercial results across an SMB portfolio is an advantage.

Bonus Experience

• Experience selling multiple products at the same time.
• Hands-on experience using a CRM, ideally HubSpot.

Application Note

Fresha welcomes applicants who are excited about the opportunity and eager to learn, even if they do not meet every listed qualification. The company values potential and is committed to supporting growth in the role.

Interview Process

• Screen stage: 30-minute video call with a Talent Team member.
• First stage: 30-minute video call with the Head of Account Management.
• Second stage: 30-minute video call with one of the Commercial Leaders.
• Final stage: 45-minute video call with the Heads of Account Management and the General Manager.

The full process is expected to be completed within 3 to 4 weeks, and feedback is typically shared within 7 days where possible, though high application volume may extend this timeframe.

Benefits

• 25 days of flexible leave, with encouragement to use it for work-life balance.
• Pension plan with up to 5.95% employer match, plus RRSP matching employer contributions of 3%.
• Fully covered health insurance.
• Wellness products and services through Perkbox.
• Free counseling support.

Inclusive Workplace

Fresha aims to build a workplace where people from all backgrounds feel welcome and empowered to contribute. Every applicant is considered fairly and without discrimination based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other legally protected characteristic applicable in the hiring location.

If you need accessibility support during the interview process or after joining, the company asks you to share your requirements so accommodations can be provided.

AI in Hiring

Fresha may use artificial intelligence tools to assist with parts of recruitment, including reviewing applications, analyzing resumes, and checking responses for potential inconsistencies or verification signals. These tools support the recruitment team but do not replace human judgment, and final hiring decisions are made by people. For more information about data processing, candidates may contact the company directly.