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Role Overview

This branch leadership role is focused on guiding day-to-day operations so the location consistently delivers excellent customer service, reaches performance targets, attracts and retains strong team members, and supports employee development. A successful candidate will help the branch grow while maintaining profitability, compliance, and a positive customer experience.

Key Highlights

This position includes a $2,000 sign-on bonus.
Work takes place on-site at the Ada, Ohio branch.
Regular attendance is required, and the role may involve business-related events outside normal hours.

Primary Responsibilities

Align branch employees with company-wide and branch-specific goals so the team works toward the same outcomes.
Drive the branch to consistently meet and surpass performance goals and move toward the next branch tier.
Visit prospective business clients outside the bank to build new relationships and generate business.
Understand the bank’s products and services well enough to coach staff on cross-selling and customer guidance.
Stay informed about competitor offerings, promotions, and branch practices so informed market recommendations can be made.
Work with marketing to support sales campaigns, product promotion, and a professional branch appearance.
Open deposit accounts of all types and explain related services and fees when needed.
Interview loan applicants and approve credit within lending authority for commercial, mortgage, and consumer loans, while escalating larger requests to senior leadership.
Follow loan rules and procedures outlined in the bank’s policy manual.
Keep communication flowing with branch supervisors so required daily, weekly, and monthly operational and productivity reports are completed on time.
Ensure employee objectives, reviews, and HR-related documents are prepared, shared, and reviewed promptly.
Recruit, select, develop, and retain branch employees as needed.
Run weekly sales meetings covering products, branch growth, sales targets, and overall profitability.
Manage salary and staffing expenses to maintain branch efficiency.
Enforce branch security rules in line with the bank’s security policy.
Safeguard customer records according to the security and retention schedule.
Handle customer questions and complaints quickly and effectively.
Participate in community, networking, and banking events that support business development, including events held before or after standard working hours.
Adjust work schedules when needed to meet staffing and service needs.
Complete mandatory and elective training, including Bank Secrecy Act and Anti-Money Laundering instruction, and remain compliant with all relevant rules and regulations.
Take on other assigned duties as needed.

Qualifications and Experience

A high school diploma or GED is required; a college degree is preferred.
NMLS certification is required, or it must be obtained after hire.
At least 3 years of experience as a branch manager or in an equivalent management role is needed; prior banking management experience is preferred.
Candidates should be comfortable using calculators, phones, office equipment, computers, and related software.
Ability to contact vendors for branch maintenance issues is required.
Applicants should be able to follow up with customers regarding troubleshooting, rate questions, complaints, and suggestions.

Compliance and Employment Notes

New hires must complete identity and employment eligibility verification through the employer’s verification process.
The employer is committed to equal opportunity and does not discriminate based on disability or veteran status.

Branch Manager

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