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About Empassion

Empassion is a fast-growing healthcare startup focused on making end-of-life care better and more affordable for seniors. The company supports palliative and hospice care for people with serious illness who are at high risk of receiving overly aggressive medical treatment. This is an underserved area in today’s healthcare market.

Empassion works with payers and other risk-bearing organizations, partnering with community-based palliative and hospice providers to deliver stronger outcomes. The company is already operating in 44 states and continues to expand quickly.

Although the role is fully remote, the organization works in a hybrid remote/in-person style overall and is headquartered in New York City. The team values asynchronous communication, while also staying ready to jump on Zoom or a call whenever needed.

Role Overview

The care coordinator will work directly with patients, healthcare providers, and families within Empassion’s palliative care program. In this role, you will help patients join the program, coordinate with their providers, make sure they receive excellent care, and serve as a dependable point of contact for them and their loved ones.

This position is part of the Central Operations team, which is made up of care coordinators and led by a manager with substantial experience in healthcare contact centers and care coordination. Empassion provides detailed training and resources to support success in the role. Team communication happens regularly through Zoom and Slack.

What Success Looks Like

Explaining the value of palliative care to patients in a clear and reassuring way
Helping patients enroll in the program and connecting them with palliative care providers
Responding to questions from patients, caregivers, and providers about palliative care and the broader program
Recording patient interactions accurately and routing patient concerns to the appropriate care team
Following up with patients to confirm they are receiving high-quality support through Empassion’s provider network
Working with the team to improve internal processes

What You Will Bring

At least 2 years of relevant experience in customer service, a call center, or healthcare
A working understanding of healthcare
A compassionate, people-first mindset; experience in social work or another human-centered field is preferred
Genuine motivation to create a better experience for patients and caregivers
A service-oriented attitude and willingness to go above and beyond for patients
Strong empathy and communication skills, especially over the phone
Comfort using technology and working in a fast-moving startup environment
Spanish-English bilingual ability is helpful but not mandatory
Reliable secure Wi-Fi access

Additional Information

Empassion may use AI-based tools during parts of the hiring process, including application review, resume analysis, response assessment, and checking for possible inconsistencies or verification signals using the information provided. These tools support the recruiting team but do not replace human decision-making. Final hiring decisions are made by people. If you want more information about how your data is handled, you can contact the company.

Care Coordinator