Client Advisor

Role overview

As a Client Advisor with Christian Louboutin in Doha, you will play a key part in bringing the brand story, values, and identity to life for every client. Your contribution will help preserve the house image while turning client needs and expectations into strong sales outcomes and lasting loyalty. You will represent the brand with confidence, acting as its voice and as a genuine ambassador for the Maison.

Working under the guidance of the management team, you will deliver a refined, highly personalized, efficient, and discreet client experience. As part of a high-performing and commercially focused sales team, you will help create demand for the brand, provide exceptional service, share expertise on the luxury collections, keep the store in excellent condition, and support repeat business from clients.

Key responsibilities

• Take part in all required training sessions, including sales technique, product knowledge, and sales ceremony learning.
• Consistently provide a premium client experience that exceeds expectations by following every step of the Christian Louboutin sales ceremony.
• Project the luxury image of the brand through professional conduct, polished grooming, appropriate dress, and the expected standard of behaviour.
• Handle client questions, concerns, returns, and damage-related issues in a timely, professional, and effective manner.
• Show strong awareness of overall business performance and the wider market environment.
• Work proactively toward KPIs and contribute to boutique, concession, and individual sales targets.
• Use business strategy awareness to prioritize the right products or alternatives that support successful sales.
• Build in-depth knowledge of the brand DNA, culture, and complete product range to strengthen service quality and sales performance.
• Understand product details such as design influence, construction, craftsmanship, materials, and care guidance.
• Develop and maintain strong client relationships that drive repeat business and higher sales.
• Support client retention through personal engagement, active clienteling, and long-term relationship building.
• Maintain CRM activity and keep client records and files updated.
• Use an entrepreneurial approach to expand the client base and encourage spending through outreach for private sales, in-store events, and new launches.
• Work cooperatively with the team to complete assigned tasks and help achieve store goals.
• Partner closely with colleagues and management to support daily store operations and back-office tasks when needed.

Skills and experience

• Previous experience in luxury retail or a comparable premium service environment.
• Working knowledge of Microsoft Outlook and Excel.
• Strong command of English.
• Ability to follow the brand sales ceremony and serve multiple clients at once in a fast-paced setting.
• Strong clienteling skills with the ability to maintain regular, long-term client contact.
• Comfortable managing luxury client communications, including respectful use of channels such as WhatsApp and Instagram.
• Commercially aware, with the ability to review personal KPIs and sales performance and adjust approach to hit targets.
• Experience handling cash transactions and related procedures.
• Ability to receive deliveries, enter stock into the system, organize products, and keep the stockroom tidy when required.

About the company

Christian Louboutin was founded in Paris in 1992 by an artist and craftsman known for iconic footwear distinguished by its trademark red lacquered soles. The brand is recognized for collections that blend wit, glamour, elegance, and technical skill for both men and women. The Maison expanded into beauty in 2014 and has since grown into a global business with more than 130 boutiques worldwide.

People are central to the brand’s culture. The organization values individuality, trust, autonomy, and creativity, while sharing a collective commitment to the brand’s long-term success. Its core principles emphasize authenticity, integrity, respect, agility, care, excellence, positivity, open-minded collaboration, creativity, and confidence.

Diversity and inclusion

The Maison Christian Louboutin is an equal opportunity employer and welcomes applications without discrimination on the basis of race, color, gender, age, nationality, culture, religion, sex, physical or mental disability, or age. The company believes that diversity and individuality strengthen its culture and values.