Customer Service Representative

About the Company

OTR Group operates more than 1,000 retail, convenience, and quick-service restaurant sites across Australia. Its portfolio includes brands such as Reddy Express, Smokemart Giftbox, and in South Australia, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez, among others. The business sits within Viva Energy Australia Group, a publicly listed company focused on refining, importing, and distributing energy products while supporting a safer and more sustainable energy future. Backed by Viva Energy’s nationwide presence and OTR’s track record of innovation, this is an opportunity to join a business that is reshaping the retail experience in Australia.

About the Role

In this position, you will deliver excellent service to customers while helping keep the store clean, well stocked, and welcoming at all times. The work is fast-moving, so strong multitasking and good time management are important.

Key Duties

• Create positive customer experiences through friendly and attentive service.
• Maintain a tidy, stocked, and inviting store environment.
• Handle a busy pace while balancing several tasks at once.

What We’re Looking For

• A strong commitment to delivering outstanding customer support.
• Comfort working independently and as part of a team.
• Ability to remain on your feet for long periods, with some moderate to heavy lifting and reaching required.
• Flexibility to work varied hours, including late nights, early mornings, and weekends.
• Willingness to learn about and promote the store’s products and special offers.

Pre-Employment Requirements

The selected candidate must be able to confirm Australian work rights and provide a current police clearance certificate.

Additional Information

Reddy Express is a division of OTR Group and is part of the wider Viva Energy Retail Australia network.