Helpdesk Coordinator

Role overview

This permanent full-time opportunity is based at Hinkley Point C in Bridgwater (TA5 1UD). The post involves 40 hours of work each week, scheduled Monday to Friday between 8:00 am and 5:00 pm. The Helpdesk Coordinator will be responsible for running the service desk across the main site and any additional site locations, while also keeping key administrative processes running smoothly.

The position sits within a facilities management environment and plays an important part in helping the wider team meet service standards and agreed response levels.

Key duties

• Take ownership of the service desk by answering incoming calls, handling enquiries, and logging service requests promptly and accurately.
• Work closely with the hard services team to plan, allocate, and monitor reactive maintenance work and planned preventative maintenance activities.
• Support contractor reporting and make sure completion dates are entered into the CAFM system without delay.
• Prepare recurring operational and service desk reports for management review.
• Coordinate with suppliers to secure competitive pricing for consumables, operational materials, and project-related works.
• Maintain an up-to-date stock record for consumables and facilities materials.
• Collect utility meter readings and waste transfer notes, then upload and record them correctly in the CAFM system.
• Carry out routine administrative work such as photocopying, filing, and helping with operational audits.
• Help the wider facilities management team consistently achieve and improve service level agreement targets.

Essential requirements

• A well-structured approach to work with careful attention to detail, especially when dealing with records, inventories, and CAFM data.
• Strong spoken and written communication skills, with the confidence to deal with colleagues, contractors, and external suppliers.
• The ability to stay effective under pressure, meet tight deadlines, and manage several priorities in a busy and changing environment.

Benefits

• Career progression, training, and development opportunities tailored to the role.
• One volunteering day for charitable activity.
• Uniform provided.
• 25 days of annual leave plus bank holidays, calculated pro rata.
• Charitable giving options including Match-IT and Payroll Giving.
• Refer-a-friend incentives.
• Company pension scheme with employer contributions.
• Life assurance cover.
• Subsidised healthcare plan.
• Confidential counselling support.
• 24/7 health and medical support services.
• Discounts on high street shops, major brands, retailers, and travel providers.

Additional information

Salary is £31,575.05 per year. The employer is part of a global security and facilities services business operating across more than 100 countries and territories, with a large workforce in the UK. The role is a full-time permanent position and is best suited to someone comfortable working in a fast-paced facilities management setting.