Inside Sales Performance Specialist

Role Overview

PBS Systems is hiring an Inside Sales Performance Specialist for its new V10 Apex team in Calgary. This position focuses on introducing the V10 Apex software upgrade to current customers and showing how it can improve dealership performance, streamline operations, and support adoption of paid features and training services.

The company is a long-established provider of dealership management systems and positions itself as a fast-growing all-in-one business platform vendor in North America. It emphasizes customer partnerships, innovation, and long-term career growth for employees.

What You’ll Do

• Reach out to existing customers to explain the benefits of the V10 Apex upgrade and the business value it can unlock.
• Run discovery conversations to uncover workflow gaps, operational inefficiencies, and areas such as digital retail, CRM, digital service, database consolidation, and data cleanup.
• Match PBS solutions to dealership goals so customers can improve performance and profitability in measurable ways.
• Recommend workflow redesigns and tailored deployment approaches based on each dealership’s needs.
• Develop long-term customer relationships that support retention, product adoption, and deeper system usage.
• Explain the value of coaching and guidance for dealership teams on product use, workflow best practices, and process improvements.
• Promote the use of automation tools and repeatable processes that raise efficiency and scalability.
• Create urgency around V10 Apex adoption through a structured consultative selling approach.
• Work with delivery, training, and account teams to ensure a smooth handoff from sale to implementation.
• Keep track of pipeline progress, committed opportunities, and account status.
• Maintain strong activity levels and consistent follow-through across assigned accounts.
• Monitor and report on adoption metrics, customer engagement, and outcomes.
• Review the impact of adoption efforts and adjust strategies as needed.
• Support dashboards, reporting, and insights that help guide data-based decisions.

What We’re Looking For

• Post-secondary education in business, technology, or a related area, or equivalent professional experience.
• Background in dealership environments, with strong relationship-building and influencing skills.
• Demonstrated consultative sales experience with the ability to drive customer decisions and adoption.
• A customer-centric approach with a focus on solving problems and creating long-term value.
• Confidence in leading strategic business conversations and recommending practical solutions.
• Ability to perform in a fast-paced, target-driven setting.
• Experience helping customers navigate change and participate in adoption initiatives.
• Experience with PBS or another DMS platform is an advantage.
• Ability to travel occasionally within Canada and the U.S., plus a valid passport, visa if needed, and full driver’s license.

What’s Offered

• Ongoing professional development, including training, industry certifications, and clear growth paths.
• Travel opportunities across Canada, the United States, and the Caribbean.
• Medical and dental coverage.
• Generous paid time off to support rest and work-life balance.
• A collaborative and inclusive workplace where employee input is valued.
• Recognition programs and performance-based incentives.
• A competitive compensation package with a competitive annual base salary.
• Attractive referral bonuses.
• Employee discounts through partners such as GM, Dell, and others.

Additional Information

This opening is for 1 position based in Calgary. If selected for an interview, communication will be sent by email, so applicants should check their junk or spam folders as well. The employer is an equal opportunity organization and will provide accommodations during the hiring process as required.