IT Support Engineer

About the Company

Helsing is a defence AI company with a mission to help safeguard democratic societies. The organisation aims for technological leadership so that open societies can retain sovereign decision-making and maintain control over their ethical standards. The team is made up of engineers, AI experts, and client-facing programme managers who work on high-impact problems across Europe. Helsing values open discussion, healthy debate, and thoughtful consideration of how advanced technologies should be developed and used in defence.

Role Overview

As an IT Support Engineer, you will be the first point of contact for employees in the UK or German office when technology issues arise. Your focus will be on keeping people productive by resolving problems quickly, managing the lifecycle of devices and accounts, and making sure meeting rooms, endpoints, and SaaS tools operate smoothly. You will collaborate closely with the wider IT Engineering team to uncover recurring issues, reduce manual work through automation, and improve the overall quality of IT support across the company.

Key Responsibilities

• Deliver day-to-day technical assistance to employees through Slack, email, and face-to-face troubleshooting for hardware, software, identity, and connectivity issues across macOS, Windows, and iOS.
• Handle and prioritise support requests in Jira Service Management, maintaining prompt follow-up, transparent communication, and escalation of more complex cases to IT Engineering when needed.
• Oversee the full employee and device journey, including onboarding, offboarding, joiner/mover/leaver processes, MDM setup, account creation, and access checks.
• Keep local conferencing equipment, meeting spaces, printers, and other office technology running effectively, and support company events and town halls with hands-on IT help.
• Carry out routine administration in Microsoft 365, including Entra ID, Exchange, SharePoint, Teams, and other internal SaaS platforms.
• Create and update documentation, runbooks, and self-service knowledge articles that help the team scale support efficiently.
• Spot repeat issues and work with IT Engineering on permanent fixes and automation opportunities.

Requirements

• At least 3 years of experience in IT support, ideally with L2 or L3 responsibilities in a fast-paced environment.
• Practical experience supporting macOS, Windows, and iOS, along with solid troubleshooting ability in identity, endpoint, and SaaS environments.
• Strong enthusiasm for solving technical problems, learning new tools, and helping colleagues succeed.
• Ability to stay calm while managing several competing tasks in a changing environment.
• A proactive approach that identifies and resolves issues before they turn into incidents or tickets.
• Excellent customer focus, communication skills, and commitment to a strong employee experience.
• Values that align with ownership, initiative, dedication to mission, speed, and inclusiveness.
• Personal support for the right of democracies to protect their sovereignty through capabilities that strengthen deterrence and decisive action.

Nice to Have

• Previous administration experience with Microsoft 365, especially Entra ID, Exchange, and SharePoint.
• Hands-on exposure to mobile device management platforms such as Intune, Jamf, or JumpCloud.
• Ability to use PowerShell or Python to automate repetitive tasks.
• Understanding of networking basics, Zero Trust principles, and VPN troubleshooting.
• Experience in a fast-growing startup, scale-up, or similarly high-pressure environment.
• Experience in regulated or security-conscious industries such as defence, government, or finance.

Why Join Helsing

• Work on meaningful projects that contribute to protecting democratic countries while navigating ethical and geopolitical considerations.
• Take on unusual technical challenges where robustness, safety, and ethical judgement matter deeply.
• Be part of work that sits at the forefront of innovation, including areas such as reinforcement learning, distributed systems, generative AI, and deployment infrastructure.
• Join a company that aims for major leaps in capability, not small incremental gains, and that has already secured multiple important government contracts.
• Be part of an environment that encourages open, constructive debate and gives teams real autonomy to focus on outcomes rather than conformity.

What Helsing Offers

• An outcomes-oriented culture without time tracking.
• Competitive pay along with VSOP options.
• Relocation support.
• Social and education allowances.
• Regular company events and all-hands gatherings that connect teams across Europe.
• A structured onboarding experience called “Infraduction,” designed to help you build tools and applications used company-wide while learning the stack, the organisation, and its working style.

Equal Opportunity and Privacy Notice

Helsing is an equal opportunities employer and considers applications without regard to race, religion, sexual orientation, age, marital status, disability, or gender identity. The company also asks candidates not to include personal data that reveals racial or ethnic origin, political views, religious or philosophical beliefs, trade union membership, health information, or sexual orientation.

The company’s Candidate Privacy and Confidentiality Regime is referenced in the source posting.