KYC Operations Analyst

Role Overview

This position sits within KYC operations and supports anti-money laundering monitoring, governance, oversight, and regulatory reporting in partnership with Compliance and Control teams. The role’s purpose is to help build and run Citi’s internal Know Your Client program.

Key Responsibilities

• Work alongside Relationship Management and Compliance teams to prepare, build, review, and secure approval for electronic KYC records and related appendices.
• Check the details in KYC files and Customer Identification Program documents to confirm they are complete and accurate.
• Make sure KYC records follow local regulatory obligations and Global Business Support Unit standards.
• Support KYC work in line with NAM Retail AML KYC Ops (NTB) procedures.
• Carry out scheduled and unscheduled KYC reviews for individual clients across different risk categories, while tracking records and helping drive action plans for expiring files so nothing becomes overdue.
• Assess whether accounts fall within scope for review.
• Complete client identification, verification, and screening activities.
• Confirm customer details such as address, employment information including employer, and connections to PEP/SPF sanctions screening references, using existing data or approved third-party sources where needed.
• Where required, perform enhanced due diligence checks, including reviews of negative news and social media.
• Coordinate with internal teams to ensure customer due diligence and documentation reviews are handled properly.
• Confirm that all information and documents meet both local rules and Citi standards.
• Raise outreach or relationship management requests when additional information is needed to close a review.
• Escalate any suspicious product usage from an AML perspective to senior management without delay.
• Maintain review quality at 90% or higher.
• Escalate technical issues or process questions to managers for clarification and direction.
• Obtain QC review before submission and resolve any issues identified during QC.
• Submit the file for business approval after review completion and correct any findings raised during BA review.
• Be prepared to work night shifts.

Experience and Qualifications

• A minimum of 5 to 8 years of relevant experience is required.
• CAMS certification is preferred.
• Applicants must be willing to work US shifts or night shifts.

Education

A bachelor’s degree is required.

Job Family

Operations - Services

Business KYC

Additional Information

Citigroup provides equal employment opportunity and considers qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.

If you have a disability and need a reasonable accommodation to use the search tools or apply for a role, accessibility support is available through Citi’s resources.

EEO policy information and the Know Your Rights poster are available from the employer.