Licensed Optician

About the role

Specsavers is seeking a Licensed Optician for its Oshawa Centre location in Oshawa, Ontario. This position is scheduled for up to 40 hours per week, depending on business demand. The role sits within a global eyewear and eyecare business known for accessible eye care, quality products, and a customer-focused approach.

The company was founded by optometrists Doug and Mary Perkins and has grown into a privately owned international business with thousands of colleagues and retail locations. In Canada, Specsavers has been expanding quickly since its market entry in 2021, supported by advanced clinical equipment and an extensive range of eyewear.

What you'll do

In this position, you will help customers choose eyewear that suits their vision needs, comfort, style, and day-to-day use. You will work alongside retail and clinical teams to provide professional support, personalized advice, and a strong customer experience.

Responsibilities

• Help customers understand their visual needs and read optical prescriptions provided by eye care professionals.
• Offer tailored advice on frames and lenses so each customer gets the right fit, comfort, and visual performance.
• Take accurate dispensing measurements using the company’s digital tools and complete eyewear quality checks.
• Build strong knowledge of frames, lenses, lens treatments, and ongoing promotions to educate customers effectively.
• Handle aftercare, including complaint resolution and practical problem solving.
• Support contact lens recommendations and promotions when directed by the Contact Lens Practitioner or Store Manager.
• Process third-party billing carefully and in line with fee schedules and agreements.
• Coach teammates and help strengthen their optical knowledge and technical skills.
• Contribute to store upkeep by maintaining cleanliness, supporting inventory control, and following brand and service standards.

Requirements

• Current registration with the College of Opticians and a valid dispensing optician license in the relevant province.
• At least 2 years of prior customer service experience, ideally in an optical dispensary setting.
• Comfort working in a busy retail environment while staying organized and composed.
• Availability and flexibility to work retail hours.
• A friendly, confident, and approachable manner, with the ability to suggest products and styling options.
• Interest in building long-term customer relationships through a service model focused on lasting connections.
• Legal eligibility to work in Canada; immigration and permanent residency sponsorship are not provided.

Compensation and benefits

The pay range for this role is CAD 28 to CAD 34 per hour, with the exact rate based on experience.

• Three weeks of paid vacation, prorated according to hours worked.
• One paid birthday leave day and one paid volunteer leave day each year.
• Annual vision benefit of two free pairs of glasses or a 12-month supply of contact lenses.
• Four Friends & Family vouchers per year, each giving 25% off.
• Health and dental coverage starting from day one.
• Health Care Spending Account.
• Employee Assistance Program for confidential support with mental, financial, and personal wellbeing.
• Ongoing investment in career development and advancement.

Values and workplace culture

• Collaborative: working together as one team to deliver the company’s purpose.
• Curious: asking questions, exploring ideas, and learning from different perspectives.
• Courageous: challenging the status quo and acting quickly with bold ideas.
• Compassionate: supporting and helping one another.
• Commercial: making responsible decisions that serve customers, partners, employees, and long-term business health.

Equal opportunity and accessibility

Specsavers promotes a diverse and inclusive workplace and welcomes applications from candidates of all backgrounds and abilities. The organization encourages applicants to apply even if they do not meet every listed qualification, provided they believe they can contribute to the mission and values of the team.

The company also provides accommodations throughout the application and interview process for candidates who need them. Requests can be made by contacting [email protected].

Location and working hours

The job is based at 419 King St W #4110, Oshawa Centre, Oshawa, ON L1J 2K5. Working hours can be up to 40 hours per week and are dependent on business needs.