Loadbuilder

Role overview

As a Loadbuilder, you will coordinate transportation resources and create practical, cost-conscious schedules for liquid Irving Oil product loads. The position calls for strong time management and problem-solving abilities to help maximize assets, resources, and product use while following established policies and procedures. Success in this role is assessed through day-to-day delivery execution and the ability to meet both internal and external customer expectations.

What’s offered

• Onsite work from the Crown Street location in Saint John, New Brunswick, with access to a fitness facility
• Competitive pay, including a parking allowance
• Flexible benefits from day one, including medical and dental coverage
• Wellness support through 24/7 access to an Employee & Family Assistance Program
• Opportunities to support community initiatives through a paid volunteer day, company-led volunteering, and a matching donation program

Key responsibilities

• Create safe, practical, and efficient daily schedules by applying learned policies and procedures
• Review previous days’ load activity and adjust future plans where needed
• Use technology to collect and respond to information requests from managers, technicians, and customers
• Take responsibility for an assigned geographic area and its performance
• Make timely, sometimes difficult decisions that balance business goals with customer needs
• Anticipate seasonal demand for products and resources
• Deliver results with awareness of financial impact
• Recommend and implement improvements that strengthen performance and support continuous process improvement

Skills and experience

• Strong communication skills with the ability to quickly build trust and maintain relationships
• Solid problem-solving and decision-making ability, with the capacity to handle multiple tasks at once
• Comfort using computers, along with strong organization, analysis, and interpersonal skills
• Ability to collaborate effectively with others
• Strong customer service orientation
• High school completion or post-secondary education is preferred
• 5 to 10 years of experience in a customer service setting
• Background in analytics or scheduling is required
• Experience in oil and gas is considered an advantage

Additional information

Irving Oil states that it is committed to maintaining a diverse and inclusive workplace where people with different backgrounds, identities, cultures, and experiences can contribute their perspectives. Inclusion is described as a shared responsibility, and diversity is presented as an important part of the company’s success.

Job requirements

Work experience: Customer Service

Education: Diploma/High School Equivalent