Manager, Enterprise Technical Systems

About the Company

The organization operates one of the world’s largest professional networks, designed to create economic opportunities for members of the global workforce. Its products are built to help people build connections, explore opportunities, strengthen skills, and gain useful insights every day. The company also focuses on employee growth and aims to foster a workplace grounded in trust, care, inclusion, and enjoyment, where people can thrive.

This role supports the mission of improving how the world works.

Work Arrangement

This position follows a flexible hybrid model. The work will be split between home and a company office on selected days, depending on the team’s business needs.

Role Overview

The company is seeking a Regional IT Manager for APAC within the Productivity Engineering Operations organization. This team covers technology across infrastructure, security, business products, and applications, with a focus on making technical support effortless, self-service oriented, and near-real-time. The ideal candidate will bring deep technical knowledge, proven people leadership, and experience in a distributed multinational environment. A strong ability to build scalable support models and lead enterprise IT transformation is essential.

In this role, you will manage and improve IT operations across a defined region. You will ensure that systems, infrastructure, and support services run efficiently, securely, and in line with global business goals. You will work closely with cross-functional leaders, local IT teams, and global technology partners to deliver dependable, scalable, and cost-effective services.

Responsibilities

• Keep regional IT operations running smoothly across all sites, including end-user support, hardware and accessories, asset management, IT asset disposition, print services, and event support.
• Create, implement, and maintain regional IT policies, procedures, and operating standards that align with corporate governance.
• Work with Security, Facilities, Workplace, Finance, and HR to support office expansions, relocations, and remodels with minimal disruption.
• Manage, mentor, and grow a team of full-time regional IT professionals, including performance reviews and career development support.
• Provide technical direction and escalation support to full-time and contract staff so complex issues are resolved quickly.
• Plan workforce capacity, staffing, and team development to meet current and future needs.
• Design and execute regional IT strategies that support global goals, growth, and modernization efforts.
• Lead IT initiatives, upgrades, and technical improvements across multiple locations.
• Assess technology options, recommend tools, and promote best practices such as ITIL and security frameworks.
• Use AI and automation to improve efficiency and lower cost-to-serve.
• Set up and maintain disaster recovery, security, and data protection practices across the region.
• Ensure alignment with compliance requirements such as GDPR, corporate controls such as SOX, and internal audit expectations.
• Serve as the main IT contact for APAC business stakeholders across India, China, Singapore, Hong Kong, Australia, and Japan.
• Share regular service health and performance updates with senior leadership.
• Own vendor and managed service provider performance, contracts, renewals, SLA negotiations, and ongoing improvement.
• Prepare and manage the regional IT budget while forecasting and optimizing future spend.
• Recommend cost-effective technology choices that support scale and operational efficiency.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline, or equivalent practical experience.
• At least 7 years of management experience in IT operations or multi-site technology leadership.
• At least 5 years of experience using IT service management and support ticketing platforms such as ServiceNow or Zendesk.
• At least 2 years of experience handling regional or multi-site IT budgets.
• At least 1 year of management experience, or at least 1 year of staff-level engineering experience combined with management training.
• Preferred: 10+ years of management experience in IT operations or multi-site technology leadership.
• Preferred: Proven improvement in CSAT, employee NPS for IT, MTTR, and SLA achievement while reducing service costs.
• Preferred: Experience designing, deploying, or running AI and automation tools for support, such as intelligent triage, copilots, conversational self-service, or agentic IT.
• Preferred: Experience managing managed service provider and vendor ecosystems.
• Preferred: Experience planning office moves involving IT-owned devices.
• Preferred: Ability to stay strategic while remaining hands-on.
• Preferred: Experience with cloud platforms such as AWS, Azure, or GCP, along with modern identity solutions.
• Preferred: Working knowledge of APAC data protection and compliance rules.
• Preferred: Familiarity with ITIL, KPIs, SLAs, and service management frameworks.
• Preferred: Experience in a fast-moving technology environment.
• Preferred: Ability to analyze data with tools such as Tableau, Power BI, or SQL to monitor KPIs and guide decisions.

Culture and Benefits

The company places strong emphasis on employee and family well-being. Benefits include generous health and wellness programs, along with time away for employees at all levels.

Additional Information

Equal opportunity is an important part of the hiring approach. The employer welcomes applicants of all backgrounds, including individuals with disabilities, in line with the India Disability Policy.

A global privacy notice is available for job candidates to explain how employee and applicant personal data is handled.