Program Manager

Role overview

This position is responsible for leading the day-to-day delivery and operational oversight of CarePath’s partner campaigns. The Program Manager acts as the key coordinator across Marketing, Product, Engineering, Customer Success, and external collaborators so that campaigns are planned well, launched smoothly, and improved over time. The work includes operational planning, readiness checks, governance, reporting, and continuous optimization of customer journey programs. It is a strong fit for someone who likes blending program coordination, analytics, and cross-functional leadership to drive measurable business growth.

About CarePath

CarePath is creating the systems that connect veterinary clinics, pet owners, and industry partners through point-of-sale integrations and data-led engagement. The platform connects with more than 26 Practice Management Information Systems (PIMS), supporting thousands of veterinary clinics in improving client experiences while helping partners create measurable value across the pet care ecosystem. The company is in a growth phase, expanding a new product line, increasing clinic adoption, and building the technology and operating model needed for the next stage of the business. It is looking for people who enjoy solving complex problems, working across teams, and building solutions that make a real difference for veterinary practices and pet owners.

Key responsibilities

• Develop, manage, and keep campaign project plans on track, including milestones, dependencies, and deliverables.
• Take ownership of launch readiness by creating checklists, coordinating cross-functional testing, and securing QA approval before each release.
• Work closely with Product, Engineering, Marketing, Customer Success, and outside partners to clear blockers and keep launches moving.
• Set up and maintain campaign governance, including suppression logic, audience handling, and operating standards when multiple customer journeys are running at once.
• Build recurring performance reporting that tracks campaign health and engagement metrics such as sends, opens, clicks, conversions, and unsubscribe rates.
• Share campaign results, insights, and recommendations with CarePath leadership and strategic partners to guide future investment decisions.
• Spot ways to improve campaign performance, customer engagement, and operational efficiency using data-informed analysis.
• Create repeatable processes, documentation, and operating cadences that support future product launches and lifecycle marketing programs.
• Hold cross-functional teams accountable while keeping work on pace toward launch commitments and business goals.

Candidate profile

We are looking for someone with at least 4 years of experience in Program Management, Project Management, or a similar role within SaaS, healthcare technology, or another technology-driven environment. Experience with veterinary technology, healthcare technology, Practice Information Management Systems (PIMS), or customer engagement platforms is preferred. The right person will bring strong project coordination skills, a structured approach to multi-stakeholder work, and the ability to manage competing priorities. They should also have experience building operating processes that make campaign execution and organizational workflows more efficient, along with a strong analytical mindset for interpreting campaign data and turning it into action. Excellent communication and stakeholder management skills are essential, including experience working with executive leaders and external partners. Success in this role also requires the ability to influence without direct authority, keep teams accountable, stay highly organized, and manage risk proactively with close attention to detail.

Benefits and perks

• Medical coverage for employees and dependents, with 80-90% of the cost paid by the employer.
• Employer contribution to an HSA when enrolled in an HDHP.
• 401(k) matching up to 3.5%.
• Dependent Care Flexible Spending Account (FSA).
• Dental and vision coverage options.
• Basic life insurance and AD&D coverage.
• Short-term and long-term disability coverage.
• Flexible time off plus 12 paid holidays each year.
• Paid parental leave.
• Pawternity leave, financial support for pet adoption, and subsidized pet insurance.
• $250 annual learning and development stipend.

Additional information

PetDesk offers a client engagement platform and a highly rated pet parent app designed to simplify veterinary clinic operations and strengthen client relationships. The hiring process follows “Who: The A Method of Hiring” and is typically completed in about 2 weeks. The interview process is standardized so candidates answer the same questions and are reviewed fairly from multiple perspectives.

Terms and conditions

External recruiters should not submit candidates, as profiles from outside agencies will not be reviewed. The company may use artificial intelligence tools to assist with parts of hiring such as application review, resume analysis, or response assessment; however, these tools support the recruiting team and do not replace human judgment. Final hiring decisions are made by people. The company also states that compensation is based on industry data and is intended to be competitive, transparent, and performance-driven, with growth opportunities tied to contribution rather than automatic annual increases.