Relationship Manager

Role Summary

This position serves as the bank’s primary contact for onboarded trade clients, handling their end-to-end banking needs and supporting growth across trade, liability, and treasury-related solutions.

Key Responsibilities

• Acquire and manage trade-focused and high-value MSME clients for working capital needs.
• Address customer requirements for pre-shipment and post-shipment financing limits.
• Oversee the full customer journey, including acquisition, onboarding, portfolio management, activation, and attrition control.
• Increase trade income by expanding wallet share across new and existing trade accounts.
• Bring in new trade clients as well as high-value liability customers.
• Support trade transaction processing and help ensure smooth straight-through processing.
• Cross-sell treasury offerings such as forwards and options to trade customers.
• Offer cash management solutions to clients.

Behavioral and Self-Management Expectations

• Work independently with a proactive and positive attitude.
• Show willingness to take on projects and complete assignments within set timelines.
• Use a practical, solution-focused approach and work well in teams.
• Communicate clearly and interact effectively with others.

Risk, Compliance, and Controls

• Carry out due diligence on customers and transactions to meet AML and regulatory obligations related to trade business.
• Track and reduce pending compliance items for bills of entry and export bills.

Key Internal Stakeholders

• Risk team: to evaluate working capital limits for customers.
• OSD/CSD: to set up limits and process trade transactions.

Key External Stakeholders

• Trade and business associations: to build partnerships and generate trade client leads.
• Credit bureaus and other relevant parties: to support customer assessment and related coordination.

Qualifications and Language Requirements

The role calls for a postgraduate qualification in any specialization. No professional certification is required. The candidate should be comfortable communicating in English, Hindi, and the local language.