Remote Data Entry Specialist

Role overview

The Data Entry Specialist role is a fully remote position supporting CareMetx’s patient-access and reimbursement services. Working under the direction of a supervisor and manager, the person in this role helps serve external partners such as product manufacturers, physicians, patients, and internal teams while contributing to operational efficiency and the company’s productivity goals.

Key responsibilities

• Keep information flowing accurately and on time for a wide range of stakeholders.
• Receive and process program-related correspondence, including mail and incoming faxed documents.
• Enter data into the correct system and route program mail to the appropriate reimbursement case advocate, reimbursement specialist, or management contact.
• Support payer research and manage territory assignments as needed.
• Assist with incoming call volume when required.
• Prepare and share daily reports with the relevant distribution vendors and internal reimbursement teams.
• Maintain a courteous, professional working relationship with colleagues and managers.
• Follow all applicable program policies and procedures.
• Handle moderately complex issues by reviewing relevant factors and applying judgment within standard operating procedures.
• Work with limited day-to-day supervision and follow general direction for new tasks.
• Carry out other related duties assigned by management.

Requirements

• At least 1 year of professional experience in a customer service or healthcare setting.
• Clear and effective communication skills, both spoken and written.
• Good computer and application proficiency.
• Strong people skills and a collaborative, team-oriented approach.
• Excellent organization and time management abilities.
• High attention to detail.
• Comfort adapting to changing situations and new processes.
• Willingness to work flexible hours, including weekends when business needs require it.
• Availability for occasional overtime.

Additional information

The role may involve long periods of sitting. It may also occasionally require lifting or moving items weighing up to 10 pounds. The work environment is generally moderate in noise level. CareMetx may consider equivalent combinations of education and experience for many roles, and candidates who believe they meet that standard are encouraged to apply. CareMetx is committed to equal employment opportunity and considers all qualified applicants without discrimination based on race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national/ethnic origin.

About the company

CareMetx focuses on helping patients move from intake through outcomes by offering hub services, technology solutions, and data support for pharmaceutical, biotechnology, and medical device organizations. The company works to improve reimbursement processes, identify alternative funding when insurers do not pay, and provide clinical services that support access to specialty products and devices.

Schedule

Applicants must be flexible with working hours. Overtime may be needed from time to time, and weekend work may be required to meet company demand.