Retail Assistant - Replenishment

Role overview

This full-time retail position is based in Wellington, New Zealand, and focuses on replenishment and customer-facing store support within a busy supermarket environment.

Shift pattern

The roster alternates across night shifts with the following pattern:

• Monday to Tuesday, 9:00 PM to 5:30 AM
• Tuesday to Wednesday, 9:00 PM to 5:30 AM
• Saturday to Sunday, 9:00 PM to 5:30 AM
• Sunday to Monday, 9:00 PM to 5:30 AM

About the business

The employer operates a large supermarket network across New Zealand and is focused on improving everyday life for communities across Aotearoa. The workplace is energetic, collaborative, and grounded in mutual respect, care, curiosity, openness, and a proactive mindset. The team values practical ideas, shared problem-solving, and a supportive approach to learning and teamwork.

Key duties

• Deliver friendly, effective service that improves the in-store experience for customers.
• Assist with day-to-day store activities and respond to customer needs as they arise.
• Keep the store looking tidy, well presented, and aligned with high standards of customer satisfaction.
• Stay visible on the floor, support shoppers with tailored help, and handle questions or concerns quickly.
• Replenish shelves consistently, with particular attention to essential goods and fresh food.
• Check product quality, rotate stock properly, and maintain strong presentation standards.
• Work closely with the wider team to keep operations running smoothly.
• Maintain cleanliness, order, and organisation across the store.
• Follow safety procedures, identify hazards, and ensure work is completed in line with company rules and legal requirements.

What you need to bring

• A customer-first approach and a genuine focus on building loyalty through helpful service.
• Good communication and interpersonal skills for working with both customers and colleagues.
• Integrity, professionalism, and respect for company values and policies.
• Strong attention to detail and a proactive attitude when escalating issues to management.
• Availability to work flexibly between 4:30 PM and 6:30 AM.

Perks and benefits

• Team discounts across Woolworths Group brands.
• Access to Sonder, including free confidential 24/7 support for financial, medical, safety, psychological, or physical concerns for team members and their families.
• Opportunities for long-term career growth within a large global organisation.
• A rewards program that recognises and encourages purpose-led work.

Inclusion and hiring support

The company promotes diversity, equity, inclusion, and belonging, and welcomes applicants from all backgrounds. Candidates can request adjustments or support during the hiring process if needed.

Additional information

This role is part of a large international group with more than 200,000 employees and serves over 24 million customers each week. The organisation encourages innovation, flexibility, and meaningful contribution across the business.