Root Cause Analysis Manager

About ANZ

ANZ is focused on helping customers and communities improve their financial wellbeing and long-term sustainability. The organisation aims to create an environment where people and communities can thrive.

About the Role

This position offers a broad view of technology operations at scale, spanning infrastructure, networks, cloud, platforms, applications, and data. It is suited to someone who wants exposure across multiple layers of a large technology environment and who can build a strong understanding of how systems behave, fail, and recover in practice.

You will work with engineers, service owners, and senior leaders, including executive stakeholders, to lead detailed investigations into incidents and issues. The focus is on identifying patterns in risk and process weaknesses, translating findings into practical improvements, and strengthening performance across the division. The role contributes directly to better customer outcomes by helping reduce the frequency and severity of technology incidents and by supporting more reliable, secure, and consistent banking services.

Role type: Permanent

Location: Wellington

Hours: Full-time, 37.5 hours per week

What You’ll Do

• Run root cause investigations across Technology New Zealand for incidents, risk events, control gaps, delivery failures, and other situations where RCA is needed.
• Make sure underlying causes and contributing factors are properly identified and that remediation actions are clearly defined.
• Support strong remediation by ensuring actions are control-focused, prioritised well, and followed through to completion.
• Build divisional learning by reviewing repeated or connected failures, spotting common themes, and converting insights into stronger controls and governance.
• Help lift RCA and problem-management capability across Technology New Zealand.
• Provide governance oversight, quality checks, and constructive challenge on RCA quality, remediation effectiveness, and alignment with non-financial risk expectations.
• Prepare RCA summary reports and contribute analysis and insights on divisional trends and learnings.

What You’ll Bring

• Hands-on understanding of root cause analysis methods.
• Working knowledge of enterprise technology across applications, infrastructure, cloud, and delivery environments, enough to assess causes and challenge explanations.
• Strong ability to collaborate with stakeholders and influence outcomes.
• Clear communication skills, including the ability to present and tell a compelling story with data and findings.
• A curious mindset, with proven problem-solving ability and pattern recognition.
• Confidence using ServiceNow, Confluence, Jira, Copilot, and the Microsoft Office 365 suite.
• A growth mindset and willingness to learn, even if you do not meet every requirement.

Why Join ANZ

At ANZ, you will be part of a team working toward a shared purpose and supported by opportunities to grow your career. The organisation offers flexible working options, wellbeing support, and discounts on selected ANZ products and services. It also values a diverse workforce and is committed to building a workplace that reflects the communities of Aotearoa New Zealand, including through its Te Ao Māori strategy and affinity networks.

Additional Information

The organisation welcomes applications from all candidates and encourages applicants to discuss any adjustments needed during the recruitment process or in the role itself. Support can be provided for candidates with access requirements or disabilities. Applicants can find more information about careers at ANZ through the company’s careers page. Reference number: 115637. Application closing date: Tuesday 07 July at 11.59pm (NZ).