Systems Administrator

Role overview

The Systems Administrator will help keep the company’s technology environment secure, dependable, and running efficiently. This position supports the day-to-day administration, monitoring, upkeep, and troubleshooting of servers, network services, connectivity, backups, collaboration tools, user devices, and identity services. The role also contributes to routine operational work so that IT services remain stable, available, and delivered on time.

Key responsibilities

• Help maintain the availability, protection, and smooth operation of network and infrastructure services.
• Assist with setting up, configuring, servicing, and supporting network and infrastructure equipment.
• Track critical network and infrastructure services, then resolve issues or escalate them within the required time limits.
• Carry out routine operational tasks such as maintenance, patching, upgrades, and continuity activities that support business needs.
• Support the enforcement of security measures for network access, email, internet connectivity, and related infrastructure systems.
• Maintain records and assist with asset tracking for assigned IT infrastructure and communications equipment.
• Support the administration and uptime of communication and collaboration platforms.
• Help maintain secure access to internet-based services such as email, web access, collaboration tools, and related business applications.
• Assist with the routine administration of email, web, intranet, and collaboration systems.
• Diagnose disruptions affecting communication and collaboration tools and coordinate fixes with internal teams or external vendors.
• Monitor server health, system notifications, and application performance, and take corrective action when needed.
• Perform standard system administration duties including user management, identity and access support, policy application, patching, updates, and scheduled maintenance.
• Support backup, recovery, and data protection processes according to established procedures.
• Keep technical documentation current for systems, configurations, procedures, and support work.
• Contribute ideas for infrastructure enhancements, equipment needs, and operational improvements.
• Install, configure, maintain, and support computers, peripherals, and standard software, including endpoint management and policy enforcement.
• Ensure devices connect securely and reliably to network, printing, collaboration, and business application services.
• Resolve daily user incidents and escalated requests passed on by the Help Desk, or escalate further when appropriate.
• Provide user guidance and basic training on supported systems, tools, and services.

Qualifications and experience

• Bachelor’s degree in Computer Science or an equivalent qualification.
• At least three years of industry experience.
• Working knowledge of endpoint deployment, device troubleshooting, and modern network protocols and architectures.
• Experience with hybrid server infrastructure and security controls.
• Experience supporting client and server operating systems.
• Exposure to UNIX and Linux will be considered an advantage.
• IT certifications such as Microsoft, CompTIA, or Cisco are a plus.

Competencies

• Strong verbal and written communication skills.
• Ability to work independently and use initiative.
• Capacity to manage several tasks at the same time.
• Customer-focused approach and a calm manner.
• Careful attention to detail and a strong interest in solving problems.
• Ability to perform effectively in a fast-moving environment.

Performance expectations

• Carry out all duties professionally at all times.
• Maintain strict confidentiality and comply with all relevant ethical and regulatory standards in the course of employment.

Working conditions

This role follows a 40-hour work week. Because of the nature of the business, flexible hours may be required during the week, including weekends and public holidays.

Why join the team

You will be part of a collaborative environment where innovation and impact are valued. The role contributes to improving operational efficiency and creating measurable value for the business. The organization emphasizes teamwork, forward thinking, and shared purpose.

Application note

Only shortlisted candidates will be contacted.