Shawky Ragab Abo Amer

Business Systems Consultant · Odoo Implementer · ERP & Web Systems Specialist

Tanta, Gharbia Governorate, Egypt

@shawkyragab

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About

Business Systems Consultant and ERP Implementer with 20+ years of experience across IT, business operations, technical training, web systems administration, and digital transformation. Experienced in analyzing processes, implementing Odoo solutions, managing web platforms, and training end users.

Experience

Business Systems Consultant & Odoo Implementer

EZARAH PORTAL

2025 – Present
Freelance IT & Web Developer

Freelance

2006 – Present

- Provided remote technical support for clients via chat, email, and video calls - Troubleshot hardware, software, and network issues for Windows/Mac systems - Set up user accounts, password resets, and access permissions - Guided non-technical users through step-by-step solutions in simple language - Documented issues and resolutions in internal knowledge base - Used remote support tools like TeamViewer, AnyDesk for troubleshooting
B2B Marketing Specialist & Business Requirements Analyst

Acacia AI

Aug 2023 – Sep 2025
WordPress Administrator & Investigations Department Head

Post Press News Portal

2019 – 2021
Editorial Operations Manager

Al Shaab Electronic Newspaper

2015 – 2019
Journalist

Al Shaab Electronic Newspaper

2011 – 2015
IT Support Specialist

Al Shaab Electronic Newspaper

2010 – 2011
Business & Technology Solutions Trainer

Freelance

2001 – —

- Delivered training on business software and IT tools to teams remotely - Explained technical concepts in simple terms for non-technical audiences - Created documentation and step-by-step guides for system usage - Provided ongoing user support and answered technical questions via chat/email - Identified common user issues and improved training materials - Assisted with account setup, onboarding, and access troubleshooting

Education

Bachelor's

Faculty of Mass Communication

Mass Communication · 2020

Skills

Projects

EZARAH PORTAL – UAE

Odoo, eCommerce, Inventory, Sales, Invoicing, Website, Stripe, Tabby

ERP and eCommerce implementation including Odoo deployment, workflow setup, payment integration, and user training.

🗣️ Languages

Arabic · Native
English · Professional

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