Arabic Receptionist - Doha

About the Company

Premier Inn is a UK-based hotel group and the largest hotel brand in the United Kingdom, with a network of more than 900 hotels across the UK, Germany, the UAE, and Qatar. In the Middle East, the brand operates through a partnership between Emirates Group and Whitbread PLC, the British hospitality company behind Premier Inn’s regional growth. The company aims to create memorable everyday stays for guests while offering strong career paths for employees. It currently operates 11 hotels in the Middle East, with more properties planned, and has earned several notable people and brand awards.

Role Summary

This position is for a friendly and energetic Arabic-speaking receptionist who can create a positive first impression for guests and guide them smoothly through check-in and check-out. The role calls for a calm, practical approach in a busy front desk environment, strong attention to procedure, confidence handling payments, and accurate data entry for reporting purposes.

Key Responsibilities

• Welcome guests, visitors, and suppliers in a professional and warm manner, and answer calls in line with brand service standards.
• Respond to guest questions and share accurate details about promotions, room rates, local activities, and nearby events.
• Handle payments according to cash-handling rules and process reservations and cancellations with accuracy.
• Spot corporate business opportunities and help develop long-term client relationships.
• Encourage online brand mentions and support the collection of customer feedback.
• Review guest feedback from online channels and identify opportunities to improve service.
• Complete routine office tasks such as correspondence, emails, and filing to keep the reception area running smoothly.
• Maintain adequate supplies and reception stationery.
• Coordinate effectively with all departments regarding guest requests and complaints to ensure seamless service.
• Follow safety procedures and guidelines to protect all guests.

Requirements

• Customer-focused attitude with a strong commitment to service.
• Excellent verbal and written communication skills.
• High level of accuracy and attention to detail.
• Flexible, adaptable, and able to perform well under pressure.
• Comfortable working independently as well as as part of a team.
• Proactive approach with strong organizational ability.
• Ability to deliver exceptional guest service.
• At least 1 year of experience as a hotel receptionist in a front office department.
• Working knowledge of Opera PMS.
• Ability to speak, read, and write Arabic.

Benefits

• Competitive salary package.
• Accommodation provided.
• Transportation provided.
• Medical insurance, including dental coverage.
• Air tickets included.
• Working hours designed to support work-life balance.
• Career development opportunities within the company.
• Supportive environment with a strong focus on internal promotion and employee growth.

Additional Information

The company places strong importance on its values and aims to create a workplace where both guests and team members have a positive experience. It encourages career growth, promotes from within, and seeks people who are motivated, committed, and aligned with a service-first culture.