Change Manager

Role overview

Adept Consulting Services is looking for a polished, well-organized, and approachable Change Manager to drive change management efforts and help ensure that organizational changes are communicated clearly and carried out smoothly. This position calls for someone who can lead discussions, work closely with customers and stakeholders, and keep several priorities moving in a busy, fast-moving environment. Hands-on experience with ServiceNow and strong communication abilities are key to succeeding in this role.

Responsibilities

• Run and guide change management meetings.
• Oversee change requests from start to finish across the full change process.
• Partner with customers, stakeholders, and internal teams to support successful change implementation.
• Share progress updates, timelines, and business impacts in a clear and timely manner.
• Maintain change records, documentation, and status reporting.
• Use ServiceNow to track, manage, and monitor change-related activity.
• Create reports and supporting documents in Microsoft Office, especially Excel.
• Build strong working relationships while making sure established procedures are consistently followed.

Requirements

• Background in change management, project coordination, or a closely related role.
• Practical experience working with ServiceNow.
• Demonstrated leadership and strong organizational capability.
• Excellent spoken and written communication skills.
• Professional, friendly, and customer-oriented approach.
• Comfort leading meetings and collaborating with a wide range of stakeholders.
• Solid proficiency in Microsoft Office, with strong Excel skills.
• Ability to juggle multiple priorities while staying detail-focused.
• Preferred: experience in a customer-facing environment.
• Preferred: exposure to project coordination, process improvement, or organizational change work.
• Preferred: ability to develop effective relationships across teams and departments.

Benefits

• Health care coverage, including medical, dental, and vision.
• 401(k) retirement plan.
• Paid time off.