Collections Agent

About Liberis

Liberis works to help small and medium-sized businesses grow by removing finance-related barriers and offering embedded, contextual funding solutions that support merchants through every stage of their business journey.

The team

You would join the Collections team, a focused group dedicated to helping customers who are under financial pressure and guiding them back to healthy repayment performance wherever possible. The team spans the UK, Sweden, Germany, and the US, and this hire will support the company’s continued expansion in the UK market.

Role overview

As a Collections Agent, you will manage the company’s internal collections process for a varied receivables portfolio. The role calls for strong accuracy, prompt execution, and a customer-first mindset, with the aim of improving collection outcomes while preserving a positive customer experience.

Responsibilities

• Review the receivables portfolio each day to spot inactive or underperforming customers, using analytical thinking to identify trends and opportunities.
• Investigate the reasons behind customer inactivity and work through different sources to find the most effective way to re-engage and recover these accounts.
• Reach customers directly by phone and email on a daily basis, bringing enthusiasm and professionalism to each interaction.
• Contact customers through formal legal correspondence when previous attempts to reach them have not succeeded.
• Help keep defaulted account volumes within budget by planning and applying actions that reduce the likelihood of accounts moving to external debt collection.
• Promote fair treatment at all times and make sure every action reflects the company’s values and strengthens customer relationships.
• Work independently to organise and prioritise your own daily workload while still benefiting from support from teammates and line managers.

Requirements

• Strong command of English.
• Prior experience in a collections environment, ideally with SME collections exposure.
• Ability to manage your own workload and prioritise effectively.
• Excellent communication and interpersonal skills for working with people at different levels.
• High standards of honesty and integrity.
• Good working knowledge of Excel.
• Strong attention to detail and a careful approach to accuracy.
• Ability to spot opportunities for improving processes and procedures.
• Polish language ability is beneficial, though not essential.

Working approach

This role follows a hybrid model. Team members are expected to be in the office at least three days each week, with four days preferred where possible. The company values flexibility, but also believes in the benefits of in-person collaboration and time spent together as a team.

Application note

Applicants who feel they may not match every requirement are still encouraged to apply. The company is open to speaking with candidates to assess fit and welcomes different perspectives and strengths.