Customer Relations and Admin Assistant

Role Overview

EM Services Pte Ltd is hiring a Customer Relations and Admin Assistant based in Singapore. The role combines front-desk customer handling with day-to-day administrative support.

Key Responsibilities

• Handle enquiries received at the counter, by email, and over the phone.
• Carry out guest or customer check-in and check-out procedures.
• Coordinate reservations made through online channels and phone calls.
• Oversee the booking and scheduling of facilities.
• Issue bills, process payments, and manage payment collection.
• Arrange refunds for overpayments or deposit balances where applicable.
• Support reporting work and provide clerical and administrative assistance as required.

Requirements

• Education at GCE O Level, A Level, NITEC, or HNITEC level in Office Skills, Business Administration, or a related discipline.
• Strong communication ability and a customer-focused approach.
• Careful, accurate, and detail-oriented in daily work.
• Preference will be given to candidates with 1 to 2 years of experience in customer service.

Work Location

West Coast and Tampines Town Council, Singapore.